Policy Servicing & Operations Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking an administrative professional to support policy administration and financial services operations. You will handle policy servicing transactions, maintain client records, and ensure compliance with procedures to deliver smooth customer experiences.

Experience in the insurance industry is an advantage. A meticulous, responsible approach and willingness to learn new systems will help you succeed in this role.

Qualifications

• Relevant administrative experience; insurance industry experience is a plus.
• Meticulous, organised and detail-oriented with a strong sense of responsibility.
• Willingness to learn and adapt to new systems and procedures.
• Able to work efficiently while maintaining accuracy and deadlines.

Responsibilities

• Process daily policy servicing transactions accurately and efficiently.
• Ensure service standards and turnaround times are consistently met.
• Maintain compliance with established business procedures and regulatory requirements.
• Handle client record creation and updates, including personal particulars and contact details.
• Process policy amendments such as premium payment frequency, payment methods, beneficiary nominations, reinstatements and assignments.
• Assist with policy value payouts, including maturity, surrender and withdrawal payments.
• Review documentation and transaction details carefully to ensure accuracy and completeness.

Skills

Administrative experience

Insurance industry experience

Job description

Recruit Express Pte Ltd in Singapore is seeking an administrative professional to support policy administration and financial services operations. You will handle policy servicing transactions, maintain client records, and ensure compliance with procedures to deliver smooth customer experiences.

Experience in the insurance industry is an advantage. A meticulous, responsible approach and willingness to learn new systems will help you succeed in this role.