Policy Operations & Client Support Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an administrative support professional to assist with policy contracts, endorsements, and employee benefits queries. You will handle premiums, tax invoices, and documentation, ensuring accuracy and timely issuance while coordinating with the Section Head on process improvements and providing ad-hoc team support.

The role involves liaising with direct clients and intermediaries via phone and email, maintaining records, and supporting operations to ensure smooth

Responsibilities

• Assist in the issuance of policy contracts and endorsements;
• Assist in the issuance of policy adjustment, member movement;
• Responsible for premiums computation and experience refund;
• Ensure tax invoices/endorsement schedules/medical cards are issued timely;
• Liaise with direct clients/intermediaries on employee benefits related queries via phone calls or email;
• Ensure the accuracy of records entries & proper documentation;
• Understand the workflow and to work with Section Head on identifying areas of improvement for operations efficiency;
• Provide administrative support and perform ad-hoc tasks as assigned by Team Lead;

Job description

Recruit Express Pte Ltd is seeking an administrative support professional to assist with policy contracts, endorsements, and employee benefits queries. You will handle premiums, tax invoices, and documentation, ensuring accuracy and timely issuance while coordinating with the Section Head on process improvements and providing ad-hoc team support.

The role involves liaising with direct clients and intermediaries via phone and email, maintaining records, and supporting operations to ensure smooth