Policy Servicing: Customer Success & Process Improvement

FPT ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

FPT Asia Pacific Pte. Ltd. in Singapore is seeking a detail-oriented professional to lead policy servicing teams within life insurance, ensuring accurate work within tight turnaround times and adherence to regulatory guidelines.

Key responsibilities include supervising daily operations, driving KPIs, handling escalated inquiries, and collaborating on process improvements to boost efficiency and customer satisfaction. You will mentor staff, manage deadlines, and contribute to system enhancements.

Qualifications

• Diploma or degree required.
• Experience in policy servicing within life insurance is advantageous.
• Strong leadership and people management skills.

Responsibilities

• Supervise day-to-day team operations and monitor performance.
• Ensure KPIs and individual productivity targets are met.
• Handle escalated customer inquiries and complaints professionally.
• Identify process improvements to enhance efficiency and policy servicing quality.
• Participate in projects, system testing, and ad-hoc tasks as needed.

Skills

Leadership

People management

Customer service

Organization

Time management

Verbal and written communication

Policy servicing knowledge

Education

Diploma or Degree

Tools

Microsoft Office

Job description

FPT Asia Pacific Pte. Ltd. in Singapore is seeking a detail-oriented professional to lead policy servicing teams within life insurance, ensuring accurate work within tight turnaround times and adherence to regulatory guidelines.

Key responsibilities include supervising daily operations, driving KPIs, handling escalated inquiries, and collaborating on process improvements to boost efficiency and customer satisfaction. You will mentor staff, manage deadlines, and contribute to system enhancements.