Policy Services Pro: Minor Alterations & Improvements

Prudential Assurance Company Singapore; Singapore; Vor Ort; SGD 40.000 - 60.000; Vollzeit

Zusammenfassung

Prudential Assurance Company Singapore is looking for a detail-oriented individual to manage Policy Services requests and enhance customer experience. The role involves executing customer requests, developing SOPs, and driving process improvements. Ideal candidates should have a diploma or degree, strong interpersonal skills, and a problem-solving mindset. Knowledge of insurance plans is beneficial. This role ensures timely support to Financial Consultants and focuses on efficiency and accuracy in service delivery.

Qualifikationen

• Keen learner and able to work independently.
• Knowledge on Life, ILP and term insurance plans is an advantage.

Aufgaben

• Manage customer change requests and escalations.
• Develop and maintain process standard operating procedures.
• Identify process gaps and implement improvements.
• Collaborate with technology team on business requirements.

Kenntnisse

Customer-oriented

Interpersonal and communication skills

Meticulous processing

Problem solving

Proficient in MS Office

Digital mindset

Ausbildung

Diploma or Degree holder

Jobbeschreibung

Prudential Assurance Company Singapore is looking for a detail-oriented individual to manage Policy Services requests and enhance customer experience. The role involves executing customer requests, developing SOPs, and driving process improvements. Ideal candidates should have a diploma or degree, strong interpersonal skills, and a problem-solving mindset. Knowledge of insurance plans is beneficial. This role ensures timely support to Financial Consultants and focuses on efficiency and accuracy in service delivery.