Policy Services Pro: Minor Alterations & Improvements

Prudential Assurance Company Singapore; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Prudential Assurance Company Singapore is looking for a detail-oriented individual to manage Policy Services requests and enhance customer experience. The role involves executing customer requests, developing SOPs, and driving process improvements. Ideal candidates should have a diploma or degree, strong interpersonal skills, and a problem-solving mindset. Knowledge of insurance plans is beneficial. This role ensures timely support to Financial Consultants and focuses on efficiency and accuracy in service delivery.

Qualifications

• Keen learner and able to work independently.
• Knowledge on Life, ILP and term insurance plans is an advantage.

Responsibilities

• Manage customer change requests and escalations.
• Develop and maintain process standard operating procedures.
• Identify process gaps and implement improvements.
• Collaborate with technology team on business requirements.

Skills

Customer-oriented

Interpersonal and communication skills

Meticulous processing

Problem solving

Proficient in MS Office

Digital mindset

Education

Diploma or Degree holder

Job description

Prudential Assurance Company Singapore is looking for a detail-oriented individual to manage Policy Services requests and enhance customer experience. The role involves executing customer requests, developing SOPs, and driving process improvements. Ideal candidates should have a diploma or degree, strong interpersonal skills, and a problem-solving mindset. Knowledge of insurance plans is beneficial. This role ensures timely support to Financial Consultants and focuses on efficiency and accuracy in service delivery.