Policy Services Specialist: Drive Customer Impact

Prudential plc; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Prudential plc in Singapore is seeking a Policy Services professional to handle day-to-day customer change requests and drive process improvements within the Policy Services team.

You will administer requests, assess escalations, provide timely support to Financial Consultants and customers, and help develop SOPs to ensure accurate and on-time service delivery. Diploma or degree required.

Qualifications

• Competencies include keen learner, customer focus, meticulous approach and strong problem-solving skills.
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Responsibilities

• Administer customer requests in line with guidelines, service standards and quality.

Skills

Keen learner

Customer-oriented

Meticulous

Problem solving

Digital mindset

Education

Diploma or Degree holder

Tools

MS Office

Job description

Prudential plc in Singapore is seeking a Policy Services professional to handle day-to-day customer change requests and drive process improvements within the Policy Services team.

You will administer requests, assess escalations, provide timely support to Financial Consultants and customers, and help develop SOPs to ensure accurate and on-time service delivery. Diploma or degree required.