Policy & Risk Lead, Local Services Merchants & Listings

TikTok; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

TikTok is seeking a Governance & Experience professional within Local Services in Singapore to design and implement end-to-end governance programs that protect trust and uplift user experience across global markets.

The role focuses on onboarding standards, risk management, and data-driven governance, collaborating with product, risk, and analytics teams to optimize solutions and reduce operational costs.

Qualifications

• 3+ years in platform governance or risk governance.
• Bachelor’s degree or higher in a relevant field.
• Strong strategic thinking and communication across teams.

Responsibilities

• Develop and optimise onboarding standards, review rules, and governance strategies.
• Collaborate with business teams to conduct risk assessments and governance improvements.
• Adopt a data-driven approach to refine risk perception and governance metrics.
• Enhance governance logic through data insights to reduce risks and costs.
• Work with product and model teams to improve governance tools and capabilities.

Skills

Strategic thinking

Project management

Cross-functional collaboration

Communication skills

Proactive and self-motivated

Education

Bachelor's degree or higher in Mathematics/Statistics/Engineering/Data Analysis

Tools

SQL

Python

Excel

Job description

TikTok is seeking a Governance & Experience professional within Local Services in Singapore to design and implement end-to-end governance programs that protect trust and uplift user experience across global markets.

The role focuses on onboarding standards, risk management, and data-driven governance, collaborating with product, risk, and analytics teams to optimize solutions and reduce operational costs.