Governance & Experience Lead, Local Services - US Dining

TikTok Pte. Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok Pte. Ltd. is seeking a Governance & Experience lead for Local Services, focusing on US‑based Dining Business.

You will manage a small team, develop data‑driven governance policies, and partner with Algorithm, Product, Engineering, and Legal to ensure a trustworthy marketplace. Applicants should have 5+ years in governance & experience programmes, 3+ years of team leadership, and a background in quantitative disciplines.

Qualifications

• 5+ years driving data‑driven governance and experience programmes in related domains.
• 3+ years of experience managing a team.
• Bachelor's degree or higher in a quantitative field is preferred.
• Strategic thinking and ability to lead complex cross‑functional projects.

Responsibilities

• Lead & develop a small team of governance & experience experts for US‑based Local Services Dining Business.
• Reduce risks across merchant, listings, creators, content, and fulfillment areas.
• Establish policies to collect user feedback and devise service experience strategies.
• Collaborate with cross‑functional teams like Algorithm, Product, Engineering, Legal.

Skills

Data-driven governance

Team leadership

Cross-functional collaboration

O2O knowledge

Education

Bachelor's degree

Tools

SQL

Python

Excel

Job description

TikTok Pte. Ltd. is seeking a Governance & Experience lead for Local Services, focusing on US‑based Dining Business.

You will manage a small team, develop data‑driven governance policies, and partner with Algorithm, Product, Engineering, and Legal to ensure a trustworthy marketplace. Applicants should have 5+ years in governance & experience programmes, 3+ years of team leadership, and a background in quantitative disciplines.