Creator & Content Policy Lead – Trust & Safety

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok Local Services (TikTok GO) seeks a governance professional to design and operate trust and safety programmes for creators and the content ecosystem, spanning regulatory, cultural, and promotional issues.

The role involves data-driven analysis, cross-functional collaboration with Algorithm, Product, Engineering and Legal teams, and building lifecycle governance across onboarding to account health to ensure a fair, thriving international marketplace.

Qualifications

• 5+ years in governance or experience programmes within O2O, Local Services, E-commerce, strategy consulting, operations management, content risks, seller risks, or related governance & experience programmes.
• Strong Bachelor's degree in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields.

Responsibilities

• Devise governance strategies to ensure trust of the Creator and Content ecosystem of TikTok Local Services.
• Analyse issues based on data and user feedback; formulate governance strategies, collaborate with cross-functional teams like Algorithm, Product, Engineering, Legal teams, etc.; and implement measures to enhance ecosystem safety.
• Establish policies to govern regulatory, compliance, cultural, and promotional issues of Creators and the Content ecosystem of TikTok Local Services; regulate risks and quality of the ecosystem.
• Establish a governance strategy system across the entire lifecycle of creators within TikTok Local Services. Enhance governance efficiency through onboarding, offboarding, benefits control, funds control, account health, etc., aiming to build a fair and orderly ecosystem.
• Manage risks by balancing alongside enabling growth for legitimate Creators and businesses. Work with relevant stakeholders to understand painpoints and growth challenges of Local Services' Creators and businesses.
• Monitor the ecosystem through data-driven and investigative methods; respond to emergencies and conduct ad-hoc investigations as needed.

Skills

Governance experience

Data-driven analysis

Strategic thinking

Programme management

Communication skills

Education

Bachelor's degree in quantitative field

Tools

SQL

Python

Excel

Job description

TikTok Local Services (TikTok GO) seeks a governance professional to design and operate trust and safety programmes for creators and the content ecosystem, spanning regulatory, cultural, and promotional issues.

The role involves data-driven analysis, cross-functional collaboration with Algorithm, Product, Engineering and Legal teams, and building lifecycle governance across onboarding to account health to ensure a fair, thriving international marketplace.