Policy Manager - Interactions, Global (Mandarin Speaking) - Trust and Safety

TikTok; Singapore; On-site; SGD 140,000 - 200,000; Full time

Job summary

TikTok is seeking a Policy Manager, Interactions, to lead day-to-day safety standards across Comments and Direct Messaging. Reporting to the Global Head of Policy – Interactions, you will translate strategic direction into on-time delivery and act as a policy SME across product, engineering, and AI-enabled moderation.

You will drive end-to-end prioritization and enforcement design, ensuring policy intent is preserved as models, tooling, and human moderation workflows evolve.

Qualifications

• Bachelor’s degree in Public Policy, Law, Business Administration, Computer Science, or a related field.
• At least 5 years of experience in policy operations, product policy, Trust & Safety, or program management within technology or content moderation sectors.
• Strong understanding of the Trust & Safety ecosystem and major policy domains (Spam, Hate Speech, Harassment, Misinformation, Abuse/Exploitation).
• Proven track record of working with Product, Engineering, and AI/ML teams to translate policy requirements into practical, technical solutions.
• Proven track record of designing scalable processes and aligning diverse teams (Policy, Product, Engineering, Operations).
• Excellent communication skills; able to translate complex policy concepts for technical and non-technical stakeholders.
• Proficiency in Chinese and English for collaboration with Mandarin-speaking markets.

Responsibilities

• Run end-to-end prioritization, intake, and delivery cadence for Interactions work-streams (Comments and DMs).
• Own priority policy projects from framing through enforcement design and launch; turn legal requirements into policy language.
• Partner with Product, Engineering, and AI/ML to translate policy into technical requirements and governance for AI systems.
• Build measurement layers for policy coverage, precision/recall, appeals, and user impact indicators; drive policy updates and model iteration.
• Bridge cross-functional stakeholders across regions, sharing knowledge and aligning standards.

Skills

Policy operations

Trust & Safety

Cross-functional collaboration

Policy drafting

Education

Bachelor's degree (see minimum qualifications)

Job description

Responsibilities

About the Role

As Policy Manager, Interactions, you will drive the day-to-day execution of safety standards across our highest-engagement communication surfaces: Comments and Direct Messaging (DMs). Reporting to the Global Head of Policy – Interactions, you will operate as an individual contributor with cross-workflow scope, translating strategic direction into disciplined, on-time delivery.

You will be a trusted operator, program lead, and policy subject matter expert, driving priority work-streams from concept through implementation and ensuring that safety standards are consistently applied across both Comments and DMs. You will bridge policy intent and technical execution, working closely with Product and Engineering partners to convert policy standards into actionable requirements for AI-first moderation.

This is a product policy and program management role, not a purely compliance function. You will bring the rigor and structure of a strong program manager together with deep Trust & Safety policy expertise, ensuring the pillar's roadmap is delivered with precision and that policy intent is preserved as it moves through models, tooling, and human moderation workflows.

• Program Management & Delivery: Run the end-to-end prioritization, intake, and delivery cadence for Interactions work-streams across Comments and DMs. Translate a broad set of requests from Product, Legal, Ops, and regional partners into a clear plan with owners, milestones, and dependencies. Maintain a single source of truth for policies, SOPs, and decision logs, and keep XFN partners aligned through structured reviews, status updates, and clear escalation paths.
• Policy Ownership: Own priority policy projects across Comments and DMs from problem framing through drafting, review, enforcement design, and launch. Make defensible calls independently on ambiguous cases, document the reasoning, and align regional and functional stakeholders. Support regulatory and compliance execution (e.g., UK OSA and EU DSA) by turning legal requirements into concrete policy language and enforcement changes.
• Product & AI Integration: Partner with Product, Engineering, and AI/ML to translate policy intent into technical, model, and tooling requirements. Contribute to labelling guidelines, calibration reviews, and prompt/AI governance for LLM-based moderation. Represent policy in product reviews and technical design discussions so that safety considerations are built in rather than bolted on.
• Metrics & Feedback Loops: Build and maintain the measurement layer for Interactions policy, including coverage, precision and recall signals, appeals, and user-impact indicators. Run root cause analysis on enforcement gaps and quality issues, and close the loop back into policy updates, model iteration, and tooling improvements so that learnings are systematically captured.
• Cross-Functional Leadership: Act as the go-to policy partner for Product, Engineering, AI/ML, Legal, and Ops across regions. Bridge the Comments and DMs workflows through knowledge sharing, cross-training, and consistent operating standards.

Qualifications

Minimum Qualification(s)

• Bachelor's degree in Public Policy, Law, Business Administration, Computer Science, or a related field.
• At least 5 years of experience in policy operations, product policy, Trust & Safety, or program management within technology or content moderation sectors.
• Strong understanding of the Trust & Safety ecosystem and major policy domains, including Spam, Hate Speech, Harassment, Misinformation, and Abuse/Exploitation.
• Proven track record of working directly with Product, Engineering, and AI/ML teams to turn policy requirements into practical, technical solutions. Deep understanding of content moderation workflows and AI-driven policy tools.
• Proven track record of designing scalable processes and driving alignment across diverse teams (e.g., Policy, Product, Engineering, Operations).
• Excellent communication skills, able to translate complex policy concepts into actionable plans for technical and non-technical stakeholders.
• Proficiency in Chinese and English is required to collaborate with global partners and key stakeholders based in Mandarin-speaking markets where Mandarin is a primary working language.

Preferred Qualification(s)

• Business Acumen: Deep understanding of the content ecosystem and business landscape, with the ability to balance compliance requirements, operational feasibility, and user experience.
• Innovation: Experience in designing or scaling an experimental policy framework or implementing process transformations in fast-paced environments.
• Global Complexity: Experience navigating global legal, regulatory, and cultural complexity.

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.