Content Quality and Evaluation Team Lead - Eco & Social Creation

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Wellbeing programs

Job summary

TikTok is seeking a Content Quality & Evaluation Team Lead in Singapore to manage a multidisciplinary team responsible for creating Golden Sets that define Ground Truth for platform policies and AI model evaluation. You will oversee high-risk safety case analyses and translate macro policies into clear SOPs, guiding QA and data metrics improvements across global teams.

You will collaborate with Operations, Algorithm, Product, and enforcement teams to identify vulnerabilities and drive

Qualifications

• Bachelor's degree or higher with at least 2 years of team management experience.
• Deep understanding of content safety policies and guidelines, with excellent content analysis, data analysis, and summarization skills.
• Strong English communication skills and logical thinking, with the ability to quickly understand business needs and effectively prioritize tasks.
• Strong leadership and operational management skills, familiarity with content quality control tools and management systems, and the ability to effectively motivate teams and handle unexpected situations.
• Experience managing cross-market teams or leading project implementation is preferred, with the ability to thrive in a fast-paced, multicultural environment.

Responsibilities

• Lead High Quality Datasets Production: Lead the team to produce high-quality datasets for model training and evaluation, curating long-tail, high-risk, and complex edge cases to establish accurate Ground Truth for policies, AI models, and global enforcement teams.
• Drive Deep-Dive & Process Abstraction: Oversee deep-dive analyses on high-risk and highly debated safety cases to identify misapplication patterns and risk trends, translating macro policies into logical SOPs and operational guidelines.
• Manage Quality Performance: Comprehensively manage quality performance across multiple workflows, drive continuous improvement, and ensure the achievement of both efficiency and quality goals.
• Lead Cross-Functional Collaboration: Lead collaboration with Operations, Algorithm, Product, and global teams to identify system vulnerabilities based on Golden Set metrics, achieving bidirectional improvements in human review quality and AI agent interception.
• Systematize QA Methodologies: Systematize universal methodologies for the content quality management framework and establish robust daily QA mechanisms, tracking core data metrics to enhance accuracy and operational efficiency.
• Proactively Identify & Mitigate Risks: Proactively identify quality risks and assess their impact on workflows, agilely resolving risks while ensuring stable delivery.
• Build Team Capability: Drive team capability building and operational management, including personnel development and resource allocation, to ensure

Skills

Team management

Content safety policies

Data analysis

Content quality control

English communication

Leadership

Operational management

Education

Bachelor's degree or higher in a relevant field

Job description

Responsibilities

About the team The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

What will I do? As the Content Quality & Evaluation Team Lead, you will lead a team of Content Quality and Evaluation Specialist to build the Golden Sets that define Ground Truth for platform policies, AI model evaluation, and global enforcement teams. You will drive deep-dive analyses on high-risk and contentious safety cases, transforming macro policies into crystal-clear SOPs and operational guidelines. By orchestrating a continuous closed-loop feedback system across Operations, Algorithm, Product, and global teams, you will turn Golden Set insights into system-wide improvements—enhancing both human review quality and AI interception accuracy. You will also systematize quality methodologies, establish robust QA mechanisms, and own core data metrics.

• 1. Lead High Quality Datasets Production: Lead the team to produce high-quality datasets for model training and evaluation, curating long-tail, high-risk, and complex edge cases to establish accurate Ground Truth for policies, AI models, and global enforcement teams.
• 2. Drive Deep-Dive & Process Abstraction: Oversee deep-dive analyses on high-risk and highly debated safety cases to identify misapplication patterns and risk trends, translating macro policies into logical SOPs and operational guidelines.
• 3. Manage Quality Performance: Comprehensively manage quality performance across multiple workflows, drive continuous improvement, and ensure the achievement of both efficiency and quality goals.
• 4. Lead Cross-Functional Collaboration: Lead collaboration with Operations, Algorithm, Product, and global teams to identify system vulnerabilities based on Golden Set metrics, achieving bidirectional improvements in human review quality and AI agent interception.
• 5. Systematize QA Methodologies: Systematize universal methodologies for the content quality management framework and establish robust daily QA mechanisms, tracking core data metrics to enhance accuracy and operational efficiency.
• 6. Proactively Identify & Mitigate Risks: Proactively identify quality risks and assess their impact on workflows, agilely resolving risks while ensuring stable delivery.
• 7. Build Team Capability: Drive team capability building and operational management, including personnel development and resource allocation, to ensure

Qualifications

Minimum Qualifications:

• - Bachelor's degree or higher with at least 2 years of team management experience.
• - Deep understanding of content safety policies and guidelines, with excellent content analysis, data analysis, and summarization skills.
• - Strong English communication skills and logical thinking, with the ability to quickly understand business needs and effectively prioritize tasks.
• - Strong leadership and operational management skills, familiarity with content quality control tools and management systems, and the ability to effectively motivate teams and handle unexpected situations.
• - Experience managing cross-market teams or leading project implementation is preferred, with the ability to thrive in a fast-paced, multicultural environment.

Preferred Qualifications

• - Proven experience in producing high-quality datasets for model training and evaluation, curating long-tail, high-risk, and complex edge cases to establish accurate Ground Truth for policies, AI models, and global enforcement teams.

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.