Product Policy Manager, Search - Trust and Safety

TikTok; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

TikTok is seeking a Product Policy Manager for Search within its Trust & Safety team in Singapore. You will collaborate with product managers, data scientists, operations, legal and other stakeholders to craft policies and safety strategies for Search features.

You will identify safety risks for new launches, work with cross-functional teams to implement solutions, and provide user-safety input to product feature launches while developing effective UGC policies and training.

Qualifications

• 3+ years in technology with policy development, program management or risk assessment.
• Experience working with engineering, product and design teams.
• Attention to detail and results-oriented mindset.
• Experience with international partners across time zones.
• Ability to handle complex and graphic material.

Responsibilities

• Identify and anticipate safety risks to support new launches of Search policies, products and features.
• Collaborate with cross-functional partners to implement safety solutions.
• Provide user-safety input to product feature launches.
• Develop UGC content policies, guidance and safety strategies.
• Align product safety features with overall product strategy and community well‑being.
• Research Trust and Safety best practices and close policy gaps.
• Set goals and milestones for safety improvements across Search features.
• Build consensus on global feature policies with multiple teams.

Skills

Policy development

Program management

Risk assessment

Cross-functional collaboration

Job description

Responsibilities

About the Role

As a Product Policy Manager, Search Policy in our Trust & Safety team, you will have the opportunity to work with teams of product managers, data scientists, user researchers, operations, legal and various relevant stakeholders to craft policies and safety strategies for Search and Search product features.

Responsibilities

• Identify and anticipate product and content safety risks to support new launches of Search policies, products and features, leveraging solutions to effectively address the risks by optimizing policy iteration & implementation procedures to let our users engage with a safe content ecosystem.
• Support the safe and responsible development and go-to-market of Search features help with search and discovery on TikTok, aiming to help users find entertaining and inspiring content.
• Work closely with cross-functional partners and internal experts to understand emerging trends or risks and drive the implementation of solutions.
• Provide prompt and professional input from the user safety perspective to support associated product feature launches.
• Cultivate a deep understanding of Search features, and enforcement requirements to support the development, launch and training of effective UGC content policies, guidance and safety strategies.
• Work closely with product teams to promote community well-being and user safety through optimization of product safety features and product strategy.
• Conduct research into Trust and Safety best practices and analyze existing policies and procedures to identify gaps, inconsistencies, or conflicts and develop solutions to resolve.
• Work with cross-functional teams to set goals and milestones for continuously improving the safety of Search features.
• Collaborate with Product Managers, Product Policy Managers, Operations, Legal, PR, and PA teams to build consensus on global feature policies and processes.

Qualifications

Minimum Qualification(s):

• You have 3+ years of experience working in the technology industry, with exposure to model training, policy development, program management, and/or risk assessment.
• Demonstrated systematic thought process regarding policy and experience working with engineering, product and technical design teams.
• Strong attention to detail - highly self-driven and results oriented.
• You have experience working with international partners across different time zones.
• Experience handling complex and sometimes graphic material.

Preferred Qualification(s):

• Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data.
• Experience working in high-growth environments or being part of newly established teams within larger organizations.
• Able to articulate and defend a policy position and lead to consensus.
• Project management skills, with the ability to drive and manage the simultaneous delivery of complex projects in collaboration with stakeholder teams, influencing across all levels.

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.