Platform Enterprise Support Lead, Data-Driven & Global

Seoulstart; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Wise is seeking a Team Lead for the Platform Enterprise Support group in Singapore. You will lead a team of up to 10 specialists, guiding performance, coaching, and career development while driving improvements in partner experience and operational efficiency.

You will partner with Customer Success, Account Management and product teams to translate data-driven insights into actionable roadmap changes, ensuring timely and high-quality support for Wise Platform partners.

Qualifications

• Expert in working with partner data and turning insights into actions.
• Ability to manage cross-functional projects and timelines.
• Strong stakeholder management and presentation skills.

Responsibilities

• Lead and mentor a team of up to 10 Enterprise Support Specialists.
• Ensure SLAs are met and support workflow is efficient.
• Collect and analyze partner feedback and translate into improvements.
• Collaborate with Customer Success, Account Management and Servicing teams.
• Balance global on-call duties and optimize team scheduling.

Skills

Analytics

Project management

Complex problem solving

Communication

Leadership

Adaptability

Tools

Data tools

Job description

Wise is seeking a Team Lead for the Platform Enterprise Support group in Singapore. You will lead a team of up to 10 specialists, guiding performance, coaching, and career development while driving improvements in partner experience and operational efficiency.

You will partner with Customer Success, Account Management and product teams to translate data-driven insights into actionable roadmap changes, ensuring timely and high-quality support for Wise Platform partners.