Enterprise Platform Partner Success Lead

Wise; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Wise is seeking an Enterprise Support Specialist for Wise Platform in Singapore to drive operational efficiency for partner accounts. You will manage onboarding, training, and ongoing optimization across multiple partners, acting as their internal champion and ensuring smooth transitions from sales to launch.

You will monitor partner health, escalate issues, and collaborate with global and regional Wise teams to improve documentation, API usability, and product experience.

Qualifications

• Proficient in data analytics to monitor partner health and trends.
• Ability to drive projects from start to finish with minimal supervision.
• Excellent written and verbal communication for diverse stakeholders.
• Root-cause analysis to propose durable solutions.
• Ability to collaborate across Wise Platform and regional teams.
• Deep understanding of Wise Platform products and integrations.
• Knowledge of QA, KM, L&D, and CI workflows is a plus.

Responsibilities

• Oversee onboarding and implementation for new Wise Platform partners.
• Build long-term relationships with partners as primary point of contact.
• Deliver high-level training on payments, Wise products, and API setups.
• Advocate for partner needs to product and regional teams.
• Monitor partner activity to prevent churn and mitigate risk.
• Provide guidance on regulatory compliance and technical integrations.

Skills

Analytics

Project management

Communication

Problem solving

Cross-regional collaboration

Product knowledge

Incident management

Operational knowledge

Tools

MS Suite

Looker

Snowflake

Job description

Wise is seeking an Enterprise Support Specialist for Wise Platform in Singapore to drive operational efficiency for partner accounts. You will manage onboarding, training, and ongoing optimization across multiple partners, acting as their internal champion and ensuring smooth transitions from sales to launch.

You will monitor partner health, escalate issues, and collaborate with global and regional Wise teams to improve documentation, API usability, and product experience.