Enterprise Platform Specialist: Partner Success

Wise; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Wise Platform Enterprise Support Specialist role is to drive operational efficiency and scalability for our partners. You will oversee onboarding, implementation, and ongoing optimization for Embedded Solutions, Corresponded Services, and Enterprise Accounts.

You’ll collaborate with KM, QA, Training, and product teams to deliver high-level training, address roadblocks, and act as the partner advocate. Strong analytics and communication are essential.

Qualifications

• Analytics with data-driven decision making using tools like MS Office, Looker or Snowflake.
• Project management from scope to delivery with stakeholder coordination.
• Excellent written and verbal communication; ability to present to partners.
• Ability to diagnose problems, identify root causes and implement lasting solutions.
• Experience collaborating with global, distributed teams across regions.
• Deep understanding of Wise Platform products and capabilities.
• Familiarity with servicing functional teams (QA, KM, Training, CI).
• Incident management: communicate with partners and internal teams to resolve incidents promptly.
• Strong operational knowledge of complex financial workflows and regulatory considerations.

Responsibilities

• Onboard and implement new partners for Wise Platform, including training workshops and setup checks.
• Manage long-tail partner relationships, conduct meetings and provide quarterly feedback.
• Deliver high-level product training and explain financial concepts and API setups.
• Advocate for partner needs to product and regional teams to improve documentation and usability.
• Monitor partner activity to identify risk and prevent churn; escalate when needed.
• Provide guidance on regulatory compliance (GDPR, KYC/AML) and technical support across integrations.

Skills

Analytics

Project Management

Communication

Problem Solving

Cross-Regional Collaboration

Product Knowledge

Functional Team Knowledge

Incident Management

Operational Knowledge

Tools

MS Suite

Looker

Snowflake

Job description

Wise Platform Enterprise Support Specialist role is to drive operational efficiency and scalability for our partners. You will oversee onboarding, implementation, and ongoing optimization for Embedded Solutions, Corresponded Services, and Enterprise Accounts.

You’ll collaborate with KM, QA, Training, and product teams to deliver high-level training, address roadblocks, and act as the partner advocate. Strong analytics and communication are essential.