Desktop Support Engineer (Calshot Road @ Loyang)

Telistar Solutions Pte Ltd; Singapore; On-site; SGD 20,000 - 33,000; Full time

Job summary

Telistar Solutions Pte Ltd in Singapore seeks an IT Support Technician to install, configure, and troubleshoot operating systems, applications, peripherals, and mobile devices to ensure smooth desktop operations and user support.

You will also manage IT equipment procurement, asset updates, and coordinate delivery and installation of PCs and printers across locations. Working hours are 8am to 6pm, Monday to Friday.

Qualifications

• NITEC or Higher NITEC in Information Technology or equivalent.
• Experience in providing desk-side IT support and resolving user issues.
• Knowledge of Active Directory and SCCM is desirable.

Responsibilities

• Install and configure operating systems, in-house applications, and peripherals for end users.
• Set up and configure accessories and mobile devices for users.
• Troubleshoot desktop incidents to minimize downtime and maintain productivity.
• Diagnose and fix printer issues to ensure continuous printing capability.
• Perform OS and antivirus patching on workstations not updated by server pushes.
• Procure IT desktop and laptop equipment and maintain asset records.
• Coordinate delivery, relocation and installation of PCs and printers across locations.

Skills

Customer service

Troubleshooting

Windows OS

Problem solving

Education

NITEC or Higher NITEC in Information Technology

Tools

Active Directory

SCCM

MS Office

Job description

Company Overview

Telistar is a One-Stop End-to-End Service Solutions Provider specializing in tailored solutions that enhance profitability, productivity, efficiency, and control for service-centric organizations. We adapt to client needs with over 50 years of combined industry experience.

Job Summary

You will install, configure, and troubleshoot operating systems, applications, peripherals, and mobile devices to ensure smooth desktop operations and support. You will also manage IT equipment procurement, asset updates, and coordinate delivery and installation of PCs and printers.

Responsibilities

• Install and configure operating systems and in-house applications to meet user requirements


• Set up and configure accessories, peripherals, and mobile devices for end users


• Troubleshoot and resolve desktop incidents to minimize downtime and maintain productivity


• Diagnose and fix printer issues at users’ desktops to ensure continuous printing capability


• Perform OS and antivirus patching on workstations that cannot be updated via server push-downs


• Provide technical information and knowledge support to users and team members


• Procure IT desktop and laptop equipment and maintain accurate asset records


• Manage delivery, relocation, and installation of PCs and printers across locations

Preferred competencies and qualifications

• NITEC or Higher NITEC in Information Technology or equivalent


• Knowledge of MS Office tools installation, troubleshooting, and printer support


• Basic understanding of Active Directory and SCCM


• Experience supporting diverse technologies and IT services in the field


• Strong troubleshooting skills on Windows operating systems


• Excellent customer service and interpersonal skills

Other Information

• Working hours: 8am to 6pm, Monday to Friday