Pilates Studio Manager

Pilates Connect Pte. Ltd.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Benefits offered by this job

Wellness-focused work environment

Supportive team culture

Impactful role improving clients’ well

Growth and development mindset

Job summary

SmartFit Pilates is seeking a hands-on Studio Manager to ensure the smooth daily operation of two boutique studios in Singapore and to deliver a premium experience to clients and instructors. You will lead front desk and operational responsibilities with a small team of coordinators, ensuring scheduling, onboarding and client journeys are seamless.

Collaborate with instructors to manage schedules, maintain a well-stocked premium environment, and drive client retention.

Qualifications

• Organised and proactive with strong initiative.
• People-oriented with a focus on delivering premium client experiences.
• Comfortable leading a small team and coordinating front desk operations.
• Excellent communication across channels (phone, email, messages).

Responsibilities

• Ensure effective contact with clients via phone, email, WhatsApp and in-person enquiries.
• Build strong relationships with clients and provide a personalised, boutique customer experience.
• Assist clients with bookings, scheduling, package purchases and account enquiries.
• Follow up with new clients and ensure they have a positive onboarding experience.
• Monitor and facilitate the entire client journey from first enquiry through long-term retention.
• Handle client feedback, concerns and service recovery when required.
• Work closely with instructors to manage their schedules, leave requests and replacement arrangements.
• Optimise studio utilisation and scheduling to balance client preferences, instructor availability and studio capacity.
• Ensure smooth daily operations across both studios including ensuring a clean, organised, well-stocked and premium studio environment.
• Train and supervise studio coordinators.

Skills

Organised

Team player

People-oriented

Initiative

Customer service

Operational excellence

Job description

About the role

As Studio Manager, you will be responsible for ensuring the smooth running of the studio while delivering good experience for our clients and instructors. This is a hands-on role. You will personally lead and manage front desk and operational responsibilities with a small team of full-time or part-time studio coordinators.

Key responsibilities

• Ensure effective contact with clients via phone, email, WhatsApp and in-person enquiries.
• Build strong relationships with clients and provide a personalised, boutique customer experience.
• Assist clients with bookings, scheduling, package purchases and account enquiries.
• Follow up with new clients and ensure they have a positive onboarding experience.
• Monitor and facilitate the entire client journey from first enquiry through long-term retention.
• Handle client feedback, concerns and service recovery when required.
• Work closely with instructors to manage their schedules, leave requests and replacement arrangements.
• Optimise studio utilisation and scheduling to balance client preferences, instructor availability and studio capacity.
• Ensure smooth daily operations across both studios including ensuring a clean, organised, well-stocked and premium studio environment.
• Train and supervise studio coordinators.

About you

• Organised, a team-player, with a strong sense of initiative and responsibility.
• People-oriented and enjoys solving problems.
• Passionate about people, service and operational effectiveness.

About us

At SmartFit Pilates, we aim to help people move better, feel better and live their best life through Pilates. We are committed to delivering a personalised, professional and welcoming experience for our clients. As a boutique Pilates studio, we believe that good customer service, strong relationships and attention to detail are required to win over clients' trust in our service delivery. SmartFit Pilates is a member of Pilates Connect, an ecosystem of Singapore's leading Pilates and wellness brands united by the belief that expert-guided movement and wellness practices can transform lives at every age.

Benefits

• Work in a positive, wellness-focused environment.
• Join a passionate and supportive team.
• Opportunity to make a real impact on clients' lives.
• Be part of a company that values growth, quality, community and people-first qualities.