Front Desk & Client Experience Executive (Full-Time)

Focus Movement Pte Ltd; Singapore; In loco; SGD 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Complimentary Pilates classes

Medical benefits

Annual leave

Central CBD location

Descrizione del lavoro

Focus Movement Pte Ltd in Singapore is seeking a friendly Studio Assistant to be the first face and voice for our two studios. You will greet clients, check them in, manage MindBody bookings, and ensure a smooth, welcoming visit while assisting with packages and payments.

You will handle inquiries via email, phone and WhatsApp, guide new clients through introductory offers, coordinate with physiotherapists and instructors, and help keep the studios pristine and on schedule.

Competenze

• 1–2 years in a customer-facing role.
• Warm, friendly and professional communication.
• Organised and reliable with the ability to manage day-to-day studio operations.
• Clear English communication, both spoken and written; additional language is a plus.
• Comfortable with booking software; MindBody experience is a bonus.
• Interest in Pilates, movement or wellness.
• Willing to work a 5-day week, including weekends and some public holidays.

Mansioni

• Greet clients, check them in, and make every visit feel personal across both studios.
• Run MindBody: bookings, waitlists, payments, packages and schedule changes.
• Handle enquiries via email, phone and WhatsApp with a warm, quick, professional touch.
• Turn first-time enquiries into visits.
• Guide new clients through introductory packages and find the right class or instructor.
• Coordinate with physiotherapists and instructors to start sessions on time.
• Maintain premium studio vibe with opening/closing routines and tidy spaces.
• Support Polestar instructor training courses on weekends.

Conoscenze

Customer service

Communication

Organisation

MindBody experience

Google Workspace

Strumenti

MindBody

Booking software

Google Workspace

Descrizione del lavoro

Salary: $2500 - $3200

About the role

Be the first face and first voice of Focus Movement across both studios: greeting clients, checking them in, and making every visit feel personal. You'll run the day on MindBody managing class and appointment bookings, waitlists, payments, packages and schedule changes. Handle enquiries over email, phone and WhatsApp with a warm, quick, professional touch, and turn first-time enquiries into first-time visits. Guide new clients through introductory packages and help them find the right class, instructor or physiotherapist. Coordinate closely with physiotherapists and instructors so sessions start on time and clients are never left waiting. Keep the studios looking and feeling premium through opening and closing routines, tidy studio floors, fresh towels and well-stocked amenities. Support Polestar instructor training courses on course weekends, from registering trainees to looking after visiting educators. Spot what's not working and tell us—we run lean and we act on good ideas fast.

Key responsibilities

• Greet clients, check them in, and make every visit feel personal across both studios
• Run the day on MindBody: class and appointment bookings, waitlists, payments, packages and schedule changes
• Handle enquiries over email, phone and WhatsApp with a warm, quick, professional touch
• Turn first-time enquiries into first-time visits
• Guide new clients through introductory packages and help them find the right class, instructor or physiotherapist
• Coordinate closely with physiotherapists and instructors so sessions start on time
• Keep the studios looking and feeling premium: opening and closing routines, tidy studio floors, fresh towels and well-stocked amenities
• Support Polestar instructor training courses on course weekends

About you

• 1–2 years in a customer-facing role: hospitality, fitness, clinic, retail or similar. Fresh graduates with the right attitude are welcome to apply
• Genuinely warm and unflappable. You remember names, notice when someone's having a rough day, and stay composed when the schedule shifts
• Organised and reliable: you follow through, you don't drop things, and you're comfortable owning the day-to-day running of a busy studio
• Clear, confident communicator in English, in person and in writing. An additional language is a plus with our diverse client base
• Comfortable with booking software and the Google Workspace tools. MindBody experience is a bonus, not a requirement
• An interest in Pilates, movement or wellness. You don't need to be an expert, but you should be curious
• Able to work a 5-day week on a rotating roster, including weekends and some public holidays

Benefits

• Complimentary Pilates classes
• Work alongside experienced physiotherapists and Polestar-trained instructors in a studio that treats education as part of the culture
• Be part of a growing business at an exciting moment: two studios, a strong client base and a team that likes each other
• A close-knit team of 28 across five service lines, so your work is visible and your voice is heard
• Full-time employment with CPF, annual leave and medical benefits
• Central CBD location, minutes from Raffles Place and Telok Ayer MRT

About us

Focus Movement is a clinical Pilates and physiotherapy studio in the heart of Raffles Place, with over 20 years of expertise in movement-based rehabilitation. We're the Singapore host studio for Polestar Pilates, the internationally recognised instructor training programme, and our team of physiotherapists and Pilates instructors work side by side to help clients recover, get stronger and move well for life. We've just opened our second studio, right next door at Malacca Centre, dedicated to private sessions and physiotherapy.