Photonics Connectivity Solutions Engineer - Field & Design

Corning Incorporated; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Corning Incorporated in Singapore seeks a Technical Engagement Specialist to guide customers through the lifecycle of PCS solutions, from design in to deployment. You will work with internal teams to provide technical guidance and training, ensuring successful adoption and customer satisfaction.

Responsibilities include field trials, on-site investigations, product evaluations, and collaboration with Sales and Manufacturing to address issues.

Qualifications

• Bachelor's Degree in Engineering, Applied Science, or equivalent demonstrated experience.
• Minimum of 3 years' experience in optical fibers and connectivity.
• Ease with frequent customer interactions at technical level, comprehend needs, convey value.

Responsibilities

• Support customer co design activities, field trials, and product evaluations.
• Complete on site investigations of technical and product issues raised by customers.
• Act as the primary means of field remediation to resolve technical and quality issues at customer sites.
• Support sales demonstrations/presentations at customer sites and trade shows.
• Perform training, troubleshooting and field support as needed to ensure successful adoption.
• Conduct product evaluations on Corning and competitor products to support design in and customer decision making.
• Actively pursue, obtain and report competitive information to Product Line Management, Manufacturing and Sales/Marketing.
• Provide technical recommendations and feedback to Sales, Product Line Management, and Manufacturing to solve quality and/or field related issues.
• Travel to manufacturing facilities when needed to support cross functional issue resolution and share customer feedback and technical insights from the field

Skills

Customer interaction with clients

Communication

Independent work

Cross-functional collaboration

Education

Bachelor's Degree – Engineering or Applied Science

Tools

Microsoft Word

Microsoft Excel

Job description

Corning Incorporated in Singapore seeks a Technical Engagement Specialist to guide customers through the lifecycle of PCS solutions, from design in to deployment. You will work with internal teams to provide technical guidance and training, ensuring successful adoption and customer satisfaction.

Responsibilities include field trials, on-site investigations, product evaluations, and collaboration with Sales and Manufacturing to address issues.