Field Solutions Engineer – RF, 5G & Embedded Systems

Quectel; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Quectel is seeking a skilled Customer Technical Support Engineer in Singapore to act as the first responder for customer inquiries and diagnose issues across the product lifecycle. You will develop deep product expertise and craft technical solutions, including reference designs and training materials.

You will engage with prototype design teams, review schematics, optimize power and RF aspects, and help shorten time-to-market.

Qualifications

• Experience handling customer-facing technical inquiries
• Ability to diagnose and troubleshoot complex hardware/software issues
• Excellent written and verbal communication
• Ability to create technical documents and reference materials
• Wamiliarity with product lifecycles from design to mass production

Responsibilities

• Act as the first responder for customer technical inquiries and diagnose and resolve issues remotely or on-site across the product lifecycle.
• Develop deep expertise across the product portfolio and propose hardware-software solutions; author technical documents and training materials.
• Engage during prototype design phase with schematic review, PCB guidance, antenna matching, power optimization, and RF debugging.
• Collect and synthesize customer pain points; drive SDKs, documentation, tools, and reference designs improvements.
• Take ownership of the customer's lifecycle end-to-end, ensuring timely professional support at every stage.
• Collaborate with Sales, Product Managers and R&D; document typical cases and contribute to the knowledge base to improve team capability.

Skills

Customer support

Technical troubleshooting

Cross-functional collaboration

Technical writing

Job description

Quectel is seeking a skilled Customer Technical Support Engineer in Singapore to act as the first responder for customer inquiries and diagnose issues across the product lifecycle. You will develop deep product expertise and craft technical solutions, including reference designs and training materials.

You will engage with prototype design teams, review schematics, optimize power and RF aspects, and help shorten time-to-market.