Pet Farewell Experience Specialist

EVERPET PTE. LTD.; Singapore; On-site; SGD 31,000 - 36,000; Full time

Job summary

Everpet Pte. Ltd. in Singapore seeks a Pet Care Specialist who is the heart of the customer experience, guiding families through one of life’s most emotional moments with calmness, empathy, and professionalism.

This client-facing, hands-on role combines emotional care, service excellence, and operational execution, spanning intake to farewell ceremonies and aftercare with a focus on Everpet’s premium standards.

Qualifications

• Strong emotional intelligence to remain calm in grief-heavy situations.
• Excellent communication and interpersonal skills for client interactions.
• Confident in speaking with clients and guiding conversations without overwhelm.
• Comfortable handling pets of all sizes with care and respect.

Responsibilities

• Serve as the primary point of contact for families (calls, WhatsApp, walk-ins).
• Guide families through service options clearly and confidently, helping them decide without overwhelm.
• Provide emotional reassurance and hold space for grieving pet owners with empathy.
• Manage client expectations while upholding Everpet’s premium positioning and standards.
• Take ownership of each case from intake to aftercare and coordinate scheduling and touchpoints.
• Prepare and facilitate farewell sessions in memorial rooms and guide families through the farewell process.
• Perform gentle grooming, cleaning, and preparation of pets for farewell.
• Support transfers and post-cremation handling; liaise with Operations team to ensure smooth delivery.
• Conduct ash handovers with professionalism and provide keepsakes information.

Skills

Emotional intelligence

Excellent communication

Client-facing skills

Calm under pressure

Multitasking

Empathy

Job description

Everpet Pte. Ltd. in Singapore seeks a Pet Care Specialist who is the heart of the customer experience, guiding families through one of life’s most emotional moments with calmness, empathy, and professionalism.

This client-facing, hands-on role combines emotional care, service excellence, and operational execution, spanning intake to farewell ceremonies and aftercare with a focus on Everpet’s premium standards.