Pet Funeral Care Specialist / Customer Service

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 30,000 - 36,000; Full time

Benefits offered by this job

5.5 Day Work Week

Job summary

The Supreme HR Advisory Pte. Ltd.

in Singapore seeks a compassionate Pet Care Liaison to serve as the primary contact for families, guiding them through service options and taking ownership of each case from intake to aftercare. You will coordinate with the operations team to ensure flawless execution, prepare farewell sessions in memorial rooms, assist with grooming and preparation of pets, and support pet transfers and collections while treating every pet as a family member.

Responsibilities

• Serve as the primary point of contact for families (calls, WhatsApp, walk-ins).
• Guide families through service options, helping them make decisions
• Take ownership of each assigned case from intake to aftercare.
• Anticipate client needs and proactively guide them through each step of the journey.
• Act as the bridge between the family and operations team to ensure flawless execution.
• Prepare and facilitate farewell sessions in memorial rooms (VIP Garden Hall / Starry Room).
• Guide families through the farewell process, including final moments, messages, and rituals.
• Perform gentle grooming, cleaning, and preparation of pets for farewell.
• Handle pets with the utmost respect, treating every pet as a beloved family member.
• Support pet transfers and collection when required.

Job description

• 5.5 Day Work Week : 9am-5.30pm, 9am-1.30pm

• Salary : Basic + comission + OT= $3000 gross +-

• Office: Kaki Bukit / Ubi MRT

Job Scope

• Serve as the primary point of contact for families (calls, WhatsApp, walk-ins).

• Guide families through service options, helping them make decisions

• Take ownership of each assigned case from intake to aftercare.

• Anticipate client needs and proactively guide them through each step of the journey.

• Act as the bridge between the family and operations team to ensure flawless execution.

• Prepare and facilitate farewell sessions in memorial rooms (VIP Garden Hall / Starry Room).

• Guide families through the farewell process, including final moments, messages, and rituals.

• Perform gentle grooming, cleaning, and preparation of pets for farewell.

• Handle pets with the utmost respect, treating every pet as a beloved family member.

• Support pet transfers and collection when required.

Lee Chi San R1983422

The Supreme HR Advisory Pte Ltd 14c7279