Pet Care Specialist

EVERPET PTE. LTD.; Singapore; Sur place; SGD 31 000 - 36 000; Plein temps

Résumé du poste

Everpet Pte. Ltd. in Singapore seeks a Pet Care Specialist who is the heart of the customer experience, guiding families through one of life’s most emotional moments with calmness, empathy, and professionalism.

This client-facing, hands-on role combines emotional care, service excellence, and operational execution, spanning intake to farewell ceremonies and aftercare with a focus on Everpet’s premium standards.

Qualifications

• Strong emotional intelligence to remain calm in grief-heavy situations.
• Excellent communication and interpersonal skills for client interactions.
• Confident in speaking with clients and guiding conversations without overwhelm.
• Comfortable handling pets of all sizes with care and respect.

Responsabilités

• Serve as the primary point of contact for families (calls, WhatsApp, walk-ins).
• Guide families through service options clearly and confidently, helping them decide without overwhelm.
• Provide emotional reassurance and hold space for grieving pet owners with empathy.
• Manage client expectations while upholding Everpet’s premium positioning and standards.
• Take ownership of each case from intake to aftercare and coordinate scheduling and touchpoints.
• Prepare and facilitate farewell sessions in memorial rooms and guide families through the farewell process.
• Perform gentle grooming, cleaning, and preparation of pets for farewell.
• Support transfers and post-cremation handling; liaise with Operations team to ensure smooth delivery.
• Conduct ash handovers with professionalism and provide keepsakes information.

Connaissances

Emotional intelligence

Excellent communication

Client-facing skills

Calm under pressure

Multitasking

Empathy

Description du poste

Everpet is a Pet Funeral Specialist Company located in Singapore, reimagining what it means to say goodbye to our beloved pets. We believe pet farewells should be beautiful, dignified, and healing, just like the love our pets gave us.

As a Pet Care Specialist, you are the heart of the Everpet experience. You are the first point of contact for families and will guide them through one of the most emotional moments of their lives with calmness, empathy, and professionalism.

This is a client-facing, hands-on role that combines emotional care, service excellence, and operational execution. You will journey with families from the first conversation through the farewell ceremony, ensuring every detail is handled with intention and dignity.

Key Responsibilities

Client Care & First Touchpoint

• Serve as the primary point of contact for families (calls, WhatsApp, walk-ins).
• Guide families through service options clearly and confidently, helping them make decisions without overwhelm.
• Provide emotional reassurance and hold space for grieving pet owners with empathy and composure.
• Manage client expectations while upholding Everpet’s premium positioning and standards.

End-to-End Client Journey Management

• Take ownership of each assigned case from intake to aftercare.
• Coordinate scheduling, service flow, and all touchpoints to ensure a seamless experience.
• Anticipate client needs and proactively guide them through each step of the journey.
• Act as the bridge between the family and operations team to ensure flawless execution.

Farewell Ceremony & Family Experience

• Prepare and facilitate farewell sessions in memorial rooms (VIP Garden Hall / Starry Room).
• Guide families through the farewell process, including final moments, messages, and rituals.
• Support or deliver simple eulogies, prompts, or guidance when families are unsure what to do.
• Ensure the environment (lighting, flowers, setup) aligns with Everpet’s standard of beauty and dignity.

Pet Care & Preparation

• Perform gentle grooming, cleaning, and preparation of pets for farewell.
• Handle pets with the utmost respect, treating every pet as a beloved family member.
• Ensure presentation aligns with Everpet’s premium and healing experience.

Operational Execution (Hands-on)

• Support pet transfers and collection when required.
• Assist with water cremation processes and post-cremation handling when needed.
• Work closely with Operations Specialists to ensure smooth service delivery.
• Maintain accurate documentation and case records.

Aftercare & Client Closure

• Conduct ash handovers with professionalism and sensitivity.
• Explain keepsakes, urns, and aftercare processes clearly.
• Provide reassurance and closure, ensuring families leave with peace of mind and no regrets.

Brand & Service Excellence

• Uphold Everpet’s image as a premium, compassionate, and modern pet funeral provider.
• Maintain personal grooming, composure, and communication standards at all times.
• Deliver a consistent, high-quality experience that families will remember and recommend.

Salary Package

Basic salary from $2800 – $3200 + Incentives + Overtime pay

Requirements

• Strong emotional intelligence and able to remain calm and composed in grief-heavy situations.
• Excellent communication and interpersonal skills.
• Confident in speaking with clients and guiding conversations.
• Comfortable handling pets of all sizes with care and respect.
• Responsible, detail-oriented, and able to manage multiple cases.
• Willing to work on a rotation basis, including weekends and public holidays.
• Able to be on night standby for urgent or after-hours cases when required.
• Prior experience in customer service, hospitality, healthcare, or funeral services is advantageous.
• Possesses a valid Class 3/3A driving licence (preferred).