Pet Retail Outlet Lead — Customer Experience & Content

PAWSOME KENNELS PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

PAWSOME KENNELS PTE. LTD. in Singapore seeks a Pet Retail & Outlet Executive to run the daily operations of our puppy and kitten retail outlet.

You will handle customer enquiries in person, over the phone, and via WhatsApp or social media, while introducing our puppies and kittens and explaining their care requirements. The role involves content creation, managing social media, maintaining a clean, welcoming outlet, and providing excellent after‑sales support.

Qualifications

• Excellent spoken and written English.
• Friendly, confident when communicating with customers.
• Able to work independently and take initiative.

Responsibilities

• Manage the daily operations of the retail outlet.
• Attend to customer enquiries in person, over the phone, and via WhatsApp/social media.
• Introduce puppies and kittens to customers and explain care requirements.
• Follow up on enquiries and provide after‑sales service.
• Manage the company’s social media accounts.

Skills

Customer service

Content creation

Social media management

Communication

Organised

Proactive

Independent work

English

Tools

WhatsApp

Instagram

Facebook

Job description

PAWSOME KENNELS PTE. LTD. in Singapore seeks a Pet Retail & Outlet Executive to run the daily operations of our puppy and kitten retail outlet.

You will handle customer enquiries in person, over the phone, and via WhatsApp or social media, while introducing our puppies and kittens and explaining their care requirements. The role involves content creation, managing social media, maintaining a clean, welcoming outlet, and providing excellent after‑sales support.