Pet Clinic Front Desk: Caring Receptionist (Evening/Weekend)

OMNIVET PTE. LTD.; Singapore; On-site; SGD 20,000 - 28,000; Part time

Job summary

OmniVet Pte. Ltd. in Singapore is seeking a Veterinary Clinic Receptionist / Customer Service Officer to greet clients and their pets, manage registrations and appointments, and support billing and pharmacy tasks. The role requires a friendly, patient demeanor and comfort with animals.

Shift options include part-time and full-time positions across several time slots. Exact pay depends on experience, with part-time roles paid hourly and full-time roles paid monthly.

Qualifications

• Genuine love for animals and comfortable handling pets.
• Good communication and customer service skills.
• Friendly, patient and calm under pressure.
• Basic computer skills.
• Clinic, vet or retail experience is a plus.

Responsibilities

• Greet clients and their pets warmly and calmly.
• Register new clients and keep patient records accurate and up to date.
• Check pets in and out, and explain the next steps to owners.
• Comfort anxious owners and pets, and handle upset clients with empathy.
• Answer phone calls, WhatsApp messages and emails promptly.
• Book, reschedule and confirm appointments.
• Manage walk-ins and urgent cases, and alert the vet team right away.
• Send vaccination and follow-up reminders to clients.
• Prepare invoices and process payments (cash, card, PayNow).
• Explain charges and treatment estimates clearly to clients.
• Complete end-of-shift cash-up and daily reconciliation.
• Sell pet food, supplements and retail products.
• Check stock levels, restock shelves and report low inventory.
• Prepare and hand over medication as instructed by the vet team.
• Keep the reception, waiting area, treatment rooms and consult rooms clean and tidy.
• Assist with handling calm pets when needed.
• Coordinate with vets and nurses so patients flow smoothly.
• Write clear handover notes between shifts.
• Follow clinic SOPs, hygiene and safety protocols.
• Receive and triage after-hours calls and walk-ins.
• Monitor the front area and keep the clinic secure overnight.
• Prepare the morning handover and set up the front desk before opening.

Skills

Communication skills

Customer service

Pet care

Computer skills

Calm under pressure

Job description

OmniVet Pte. Ltd. in Singapore is seeking a Veterinary Clinic Receptionist / Customer Service Officer to greet clients and their pets, manage registrations and appointments, and support billing and pharmacy tasks. The role requires a friendly, patient demeanor and comfort with animals.

Shift options include part-time and full-time positions across several time slots. Exact pay depends on experience, with part-time roles paid hourly and full-time roles paid monthly.