Veterinary Clinic Receptionist / Customer Service Officer

OMNIVET PTE. LTD.; Singapore; On-site; SGD 20,000 - 28,000; Part time

Job summary

OmniVet Pte. Ltd. in Singapore is seeking a Veterinary Clinic Receptionist / Customer Service Officer to greet clients and their pets, manage registrations and appointments, and support billing and pharmacy tasks. The role requires a friendly, patient demeanor and comfort with animals.

Shift options include part-time and full-time positions across several time slots. Exact pay depends on experience, with part-time roles paid hourly and full-time roles paid monthly.

Qualifications

• Genuine love for animals and comfortable handling pets.
• Good communication and customer service skills.
• Friendly, patient and calm under pressure.
• Basic computer skills.
• Clinic, vet or retail experience is a plus.

Responsibilities

• Greet clients and their pets warmly and calmly.
• Register new clients and keep patient records accurate and up to date.
• Check pets in and out, and explain the next steps to owners.
• Comfort anxious owners and pets, and handle upset clients with empathy.
• Answer phone calls, WhatsApp messages and emails promptly.
• Book, reschedule and confirm appointments.
• Manage walk-ins and urgent cases, and alert the vet team right away.
• Send vaccination and follow-up reminders to clients.
• Prepare invoices and process payments (cash, card, PayNow).
• Explain charges and treatment estimates clearly to clients.
• Complete end-of-shift cash-up and daily reconciliation.
• Sell pet food, supplements and retail products.
• Check stock levels, restock shelves and report low inventory.
• Prepare and hand over medication as instructed by the vet team.
• Keep the reception, waiting area, treatment rooms and consult rooms clean and tidy.
• Assist with handling calm pets when needed.
• Coordinate with vets and nurses so patients flow smoothly.
• Write clear handover notes between shifts.
• Follow clinic SOPs, hygiene and safety protocols.
• Receive and triage after-hours calls and walk-ins.
• Monitor the front area and keep the clinic secure overnight.
• Prepare the morning handover and set up the front desk before opening.

Skills

Communication skills

Customer service

Pet care

Computer skills

Calm under pressure

Job description

Veterinary Clinic Receptionist / Customer Service Officer

OmniVet Pte. Ltd. | 31 Jalan Mas Puteh, Singapore 128633 | Nearest area: Clementi West

Be the first friendly face pet owners see. We are hiring across multiple shifts, both part-time and full-time. Must love and be comfortable handling pets.

Available positions

• 1 8am - 1pm. Part-time. $8 - $12 / hour. NA.
• 2 1pm - 7pm. Part-time. $8 - $12 / hour. NA.
• 3 5pm - 11pm. Part-time. $10 - $14 / hour. NA.
• 4 7pm - 11pm. Part-time. $10 - $14 / hour. NA.
• 5 8am - 6pm. Full-time. $1,800 - $2,500 / month. NA.
• 6 1pm - 11pm. Full-time. $1,800 - $2,500 / month. + $200 / month
• 7 11pm - 8am. Full-time. $1,800 - $2,500 / month. + $500 / month

Positions 1 - 4 are part-time. Positions 5 - 7 are full-time. Exact pay depends on experience.

Roles and responsibilities

Front desk and client care

• Greet clients and their pets warmly and calmly.
• Register new clients and keep patient records accurate and up to date.
• Check pets in and out, and explain the next steps to owners.
• Comfort anxious owners and pets, and handle upset clients with empathy.

Appointments and communication

• Answer phone calls, WhatsApp messages and emails promptly.
• Book, reschedule and confirm appointments.
• Manage walk-ins and urgent cases, and alert the vet team right away.
• Send vaccination and follow-up reminders to clients.

Billing and payments

• Prepare invoices and process payments (cash, card, PayNow).
• Explain charges and treatment estimates clearly to clients.
• Complete end-of-shift cash-up and daily reconciliation.

Pharmacy and retail

• Sell pet food, supplements and retail products.
• Check stock levels, restock shelves and report low inventory.
• Prepare and hand over medication as instructed by the vet team.

Clinic operations

• Keep the reception, waiting area, treatment rooms and consult rooms clean and tidy.
• Assist with handling calm pets when needed.
• Coordinate with vets and nurses so patients flow smoothly.
• Write clear handover notes between shifts.
• Follow clinic SOPs, hygiene and safety protocols.

Night shift (Position 7)

• Receive and triage after-hours calls and walk-ins.
• Monitor the front area and keep the clinic secure overnight.
• Prepare the morning handover and set up the front desk before opening.

Requirements

• Genuine love for animals and comfortable handling pets.
• Good communication and customer service skills.
• Friendly, patient and calm under pressure.
• Basic computer skills. Clinic, vet or retail experience is a plus.
• Able to commit to the shift applied for, including weekends and public holidays.