Pet Care & Customer Experience Specialist

Collar Club; Singapore; On-site; SGD 32,000 - 46,000; Full time

Benefits offered by this job

All Public Holidays off

Yearly Basic Pay Increment

Yearly Annual Leave Increment

Employee discounts

Professional development opportunities

Yearly company trip

Job summary

The Collar Club River Valley Branch is seeking a friendly, responsible and hands-on Client Experience Associate to join our team. If you enjoy interacting with people and dogs and want a role in the pet industry, this could be a great fit.

You will support customer service, pet care and branch operations, with a focus on building trust, managing appointments and sharing updates via WhatsApp. Benefits include high basic pay, monthly incentives after probation, a fixed 13th month salary and a

Qualifications

• Experience in customer service, retail or pet industry preferred.
• Ability to handle animals (dogs and cats) and manage multiple tasks.

Responsibilities

• Answer customer inquiries and manage appointment calendar.
• Ensure health and safety regulations are followed while handling pets.
• Update pet parents with daycare/boarding via WhatsApp, photos and videos.
• Maintain exceptional customer service at all times.
• Assist in achieving sales targets through service package recommendations.
• Handle customer feedback professionally and effectively.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Pet care knowledge

Tools

WhatsApp

Job description

The Collar Club River Valley Branch is seeking a friendly, responsible and hands-on Client Experience Associate to join our team. If you enjoy interacting with people and dogs and want a role in the pet industry, this could be a great fit.

You will support customer service, pet care and branch operations, with a focus on building trust, managing appointments and sharing updates via WhatsApp. Benefits include high basic pay, monthly incentives after probation, a fixed 13th month salary and a