Client Experience & Pet Care Operations Specialist

THE COLLAR CLUB PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

All Public Holidays off

Yearly Basic Pay Increment

Yearly Annual Leave Increment

Employee discounts

Professional development opportunities

Yearly company trip

Job summary

The Collar Club River Valley is seeking a friendly, hands-on Client Experience Associate to join our team. You will interact with people and dogs, manage appointments, assist with sales, and deliver outstanding service in a fast-paced pet-care setting.

This role offers a high basic pay with monthly incentives after probation, a 13th month salary, and annual bonuses. Weekend availability is required.

Qualifications

• Ability to handle animals (dogs and cats)
• Strong customer service and communication skills
• Experience in customer service (retail or pet industry preferred)
• Willing to work weekends (Fri–Sun)
• Comfortable working in a fast-paced environment and multitasking

Responsibilities

• Answering customer enquiries, managing appointment calendar
• Ensure compliance with health and safety regulations, including proper handling of pets
• Keep pet parents updated on their pets’ daycare and boarding stays through WhatsApp messages, photos and videos
• Ensure exceptional customer service at all times
• Assist in achieving sales targets through service package recommendations
• Handle customer feedback professionally and effectively

Skills

Customer service

Pet care

Communication

Interpersonal skills

Multitasking

Job description

The Collar Club River Valley is seeking a friendly, hands-on Client Experience Associate to join our team. You will interact with people and dogs, manage appointments, assist with sales, and deliver outstanding service in a fast-paced pet-care setting.

This role offers a high basic pay with monthly incentives after probation, a 13th month salary, and annual bonuses. Weekend availability is required.