People Ops Specialist, APJC (12‑Month Contract)

Cloudflare, Inc.; Singapore; Hybrid; SGD 52,000 - 72,000; Full time

Job summary

Cloudflare is seeking an HR Operations Specialist for Singapore on a 12-month contract. The role focuses on delivering seamless employee experiences across APJC, handling inquiries via Zendesk, and ensuring data integrity while supporting payroll and benefits teams.

As a key contact for employees, you will drive lifecycle processes, collaborate with cross-functional teams, and assist in HR projects and system implementations.

Qualifications

• 2+ years in HR administration and comfortable handling sensitive employee information with discretion.
• Highly organized with strong attention to detail, excellent problem-solving abilities, and effective time management skills.
• Proficient in working with data and skilled in Excel or Google Sheets for analysis and reporting.
• Customer-focused mindset with a genuine passion for supporting colleagues and delivering exceptional service.
• Effective communicator, able to clearly articulate information both verbally and in writing to employees across the APJC region.
• Adaptable and thrives in a fast-paced, dynamic environment, with the ability to manage shifting priorities efficiently.
• Familiarity with Workday or Zendesk would be an advantage.

Responsibilities

• Champion end-to-end employee lifecycle processes across APJC, including onboarding, transfers, changes and offboarding.
• Provide timely, high-quality support to employee inquiries through Zendesk.
• Act as liaison between employees and People/Payroll teams to resolve issues with empathy and accuracy.
• Maintain and audit employee records across People/Payroll systems ensuring 100% data accuracy.
• Analyze feedback and metrics to identify process improvements and scalable solutions.
• Contribute to HR system implementations, vendor management, and regional programs like annual cycles.

Skills

HR administration

Data handling

Excel/Sheets

Communication

Attention to detail

Time management

Tools

Workday

Zendesk

Job description

Cloudflare is seeking an HR Operations Specialist for Singapore on a 12-month contract. The role focuses on delivering seamless employee experiences across APJC, handling inquiries via Zendesk, and ensuring data integrity while supporting payroll and benefits teams.

As a key contact for employees, you will drive lifecycle processes, collaborate with cross-functional teams, and assist in HR projects and system implementations.