People Operations Manager — HR Service Delivery & Payroll

Remote Genie; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Cloudflare is seeking a motivated People Operations Manager to join our APJC-region team in Singapore. You’ll lead a high‑performing HR service delivery group, ensure data integrity, and help scale payroll and HR operations for internal clients.

You’ll guide a growing team, act as escalation point for complex matters, and influence process improvements across regions, using AI-powered tools to increase speed and accuracy.

Qualifications

• 3+ years of leadership experience in People Operations or HR service delivery.
• Experience with Workday and Zendesk; AI-driven HR tools a plus.
• Process improvement mindset and automation experience.
• Attention to detail and data accuracy in HR transactions.
• Foundational knowledge of APJC employment law.
• Strong customer focus and cross-regional communication.
• Ability to prioritize, execute, and report status clearly.
• Adaptable in a global, fast-paced environment with AI tools.

Responsibilities

• Lead HR Service Delivery: guide and develop a team providing world-class employee inquiry support and escalate complex matters.
• Ensure Data Integrity & Compliance: oversee HR transactions, maintain auditable, clean, up-to-date systems.
• Drive Operational Excellence: collaborate with regional management to meet HR operational needs with speed and accuracy.
• Manage Payroll Operations: oversee monthly payroll inputs and timely submissions.
• Uphold Compliance Standards: ensure SOPs and SOX controls are followed and documented.
• Optimize HR Processes: design and implement improvements for HR processes using tech.
• Facilitate Regional Approvals: manage regional offer approvals per internal guidelines.
• Support System Enhancements: test and troubleshoot HR tech features with COEs and internal teams.
• Analyze & Report: analyze tickets and HR processes for regional insights.

Skills

Leadership

People Operations

HR Service Delivery

Payroll

Communication

Data Management

Process Improvement

Problem Solving

Tools

Workday

Zendesk

Core HR

Talent

Compensation

Job description

Cloudflare is seeking a motivated People Operations Manager to join our APJC-region team in Singapore. You’ll lead a high‑performing HR service delivery group, ensure data integrity, and help scale payroll and HR operations for internal clients.

You’ll guide a growing team, act as escalation point for complex matters, and influence process improvements across regions, using AI-powered tools to increase speed and accuracy.