People Operations Lead: HR Service Delivery & Payroll

Cloudflare, Inc.; Singapore; Hybrid; SGD 90,000 - 140,000; Full time

Job summary

Cloudflare seeks a People Operations Manager to join our expanding team in APJC. You will lead a high-performing HR service delivery team, ensure data integrity across HR and payroll processes, and act as a pivotal escalation point for complex inquiries.

You will help design improved processes, align operations across regions, and partner with senior management to meet HR operational needs with speed and accuracy.

Qualifications

• 3+ years of leadership experience in People Operations, HR Service Delivery, or Payroll.
• Familiarity with Workday and Zendesk; experience with AI-driven HR tools and automated ticket triage.

Responsibilities

• Lead HR Service Delivery: guide and develop a team for employee inquiry support, escalation for complex matters.
• Ensure Data Integrity & Compliance: oversee HR transactions to maintain auditable, clean systems.
• Drive Operational Excellence: partner with regional management to address HR needs with high responsiveness.
• Manage Payroll Operations: oversee monthly payroll inputs for accuracy.
• Uphold Compliance Standards: ensure SOPs and SOX compliance are followed and documented.
• Optimize HR Processes: contribute to design and improvements translating needs into technical requirements.
• Facilitate Regional Approvals: manage regional offer approval per internal guidelines.
• Support System Enhancements: participate in HR system enhancements with COEs and other teams.
• Analyze & Report: analyze tickets and processes to provide regional insights.

Skills

People leadership

HR systems & AI tools

Process improvement

Attention to detail

Compliance knowledge

Customer focus

Communication skills

Prioritization & execution

Organizational skills

Adaptability

Tools

Workday

Zendesk

Job description

Cloudflare seeks a People Operations Manager to join our expanding team in APJC. You will lead a high-performing HR service delivery team, ensure data integrity across HR and payroll processes, and act as a pivotal escalation point for complex inquiries.

You will help design improved processes, align operations across regions, and partner with senior management to meet HR operational needs with speed and accuracy.