People Operations Manager — HR Service Delivery & Payroll

Candidate; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

Cloudflare is seeking a motivated and detail-oriented People Operations Manager to join our APJC region in Singapore. You will lead a team delivering world-class employee inquiry support, ensuring data integrity, payroll accuracy, and process compliance across multiple regions.

A strong focus on customer service and cross-functional collaboration will help scale our HR operations as we grow. In this role, you will guide the design and improvement of HR processes, manage regional approvals, and

Qualifications

• 3+ years of leadership in People Operations, HR Service Delivery, or Payroll.
• Familiarity with Workday and Zendesk; experience with AI-driven HR tools.
• Process improvement and automation mindset across HR operations.
• Foundational knowledge of APJC employment laws and compliance.
• Customer-focused attitude with a commitment to internal client experience.
• Excellent written and spoken communication skills across regions.
• Strong prioritization, organization, and time-management abilities.
• Ability to work in a fast-paced, global environment with AI-assisted data tools.

Responsibilities

• Lead HR Service Delivery: guide and develop a team for employee inquiry support.
• Oversee data integrity, compliance, and auditable HR systems.
• Partner with regional management to address HR operational needs with accuracy.
• Oversee monthly payroll inputs and timely submission.
• Ensure SOPs are followed and documented in line with SOX controls.
• Contribute to design and improvement of HR business processes.
• Manage regional offer approvals in line with internal guidelines.
• Support system enhancements and test new HR technology features.
• Analyze support tickets and HR processes to provide regional insights.

Skills

Leadership

Customer service

Communication

Attention to detail

Problem solving

Adaptability

Project management

Cross-functional collaboration

Tools

Workday

Zendesk

AI tools for HR

Core HR

Job description

Cloudflare is seeking a motivated and detail-oriented People Operations Manager to join our APJC region in Singapore. You will lead a team delivering world-class employee inquiry support, ensuring data integrity, payroll accuracy, and process compliance across multiple regions.

A strong focus on customer service and cross-functional collaboration will help scale our HR operations as we grow. In this role, you will guide the design and improvement of HR processes, manage regional approvals, and