People & Operations Manager

ALI SMART EXPRESS PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

ALI SMART EXPRESS PTE. LTD. invites a diligent Manager to oversee day-to-day office operations, coordinate meetings, document handling, and maintain records of staff appointments.

You will supervise recruitment with HR, ensure health and safety, guide staff development, and drive process improvements while maintaining open, transparent communication across the organization. The role emphasizes leadership, accountability, and a culture of quality, with responsibilities ranging from planning

Qualifications

• Knowledge and experience in business, supervision, and management.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access.
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Responsibilities

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Job description

ALI SMART EXPRESS PTE. LTD. invites a diligent Manager to oversee day-to-day office operations, coordinate meetings, document handling, and maintain records of staff appointments.

You will supervise recruitment with HR, ensure health and safety, guide staff development, and drive process improvements while maintaining open, transparent communication across the organization. The role emphasizes leadership, accountability, and a culture of quality, with responsibilities ranging from planning