People & Operations Manager

ArcadeXR; Singapore; Sur place; SGD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Corporate medical insurance

Annual insurance renewal

Payroll coordination with Finance

Regional coordination support

Résumé du poste

ArcadeXR, based in Singapore, is seeking a hands-on People & Operations Manager to own daily people operations, recruitment and office logistics for our growing team across Singapore, Australia and Vietnam.

You will handle contracts, work passes, onboarding, offboarding, records and benefits, while partnering with the CEO and regional teams to keep processes accurate and compliant. This role emphasizes practical execution and ownership to keep the Singapore office running smoothly.

Qualifications

• Solid People Operations / HR experience in Singapore.
• Strong knowledge of Singapore employment administration and MOM requirements.
• Experience with employment contracts, work passes, onboarding, offboarding and employee records.
• Genuine hands-on recruitment experience, including candidate sourcing and screening.
• Excellent organisation and attention to detail.
• Strong written and verbal communication.
• Good judgment and discretion with confidential or sensitive matters.
• Comfortable working independently and taking ownership.
• Approachable and able to build trust while maintaining professional boundaries.
• A practical mindset: when something needs doing, you find a way to get it done.

Responsabilités

• Manage employment contracts, letters and employee documentation.
• Oversee onboarding and offboarding and attendance administration.
• Handle probation, performance and compensation cycles.
• Administer HR policies and employee handbook; ensure MOM compliance.
• Manage work pass applications and renewals; ensure Singapore employment administration.
• Recruitment: define role requirements, post ads, source candidates, screen, interview, coordinate processes, close candidates.
• Coordinate onboarding for successful candidates.
• Oversee office vendors, cleaning, supplies, and culture activities.
• Coordinate benefits administration and payroll-related coordination with Finance.
• Collaborate with CEO and regional teams on complex employee matters.

Connaissances

People operations experience

Singapore MOM requirements

Contracts and work passes

Recruitment experience

Organisation & attention to detail

Communication skills

Confidential/hands-on discretion

Independent ownership

Relationship building

Practical execution

Description du poste

About ArcadeXR

ArcadeXR is the company behind Arcade Online — a live entertainment platform where players around the world remotely control real arcade machines and win real prizes, alongside a growing catalogue of original digital games.

We're a team of around 30 people across Singapore, Australia and Vietnam, with our headquarters and largest team based in Singapore.

We're looking for a People & Operations Manager to take ownership of the day-to-day people operations, recruitment and office environment that keep our team running well.

The Role

This is a broad, hands-on role.

You might spend Tuesday morning reviewing an employment contract or dealing with a work pass, and Tuesday afternoon sorting out an issue with the cleaning vendor, helping an employee with an insurance claim, or ordering supplies for the Friday get together.

You'll be the primary People & Operations person for our Singapore team, making sure employees are supported, hiring moves quickly, administration is accurate, compliance is taken seriously, and the office runs well.

This isn't primarily an HR strategy or organisational development role. We're looking for someone who is operationally excellent: organised, dependable, approachable, comfortable making decisions and willing to roll up their sleeves when something needs to get done.

You'll work closely with the CEO, Finance, hiring managers and our regional teams.

What You'll Own

People Operations

• Employment contracts, letters and employee documentation
• Onboarding and offboarding
• Employee records, leave and attendance administration
• Probation, performance review and compensation review cycles
• HR policies and employee handbook administration
• Supporting employee relations and performance management matters
• Singapore employment administration and MOM requirements
• Work pass applications and renewals
• Being a practical and approachable first point of contact for employee questions

You’ll work with the CEO and managers on more complex employee matters where appropriate.

Talent Acquisition

Recruitment is an important part of this role rather than an occasional HR responsibility. You’ll:

• Work with hiring managers to define role requirements and candidate profiles
• Post and manage job advertisements across relevant channels
• Proactively source candidates where appropriate
• Screen applications and conduct initial interviews
• Coordinate interviews and keep hiring processes moving
• Manage candidate communication and experience
• Support offer decisions, prepare offers and help close candidates
• Manage recruitment agencies selectively where they add genuine value
• Coordinate onboarding for successful candidates

Office & Culture

You’ll own the day-to-day operation of our Singapore office, including:

• Office vendors, cleaning and maintenance
• Supplies, pantry and general workplace needs
• Friday food and drinks and informal team activities
• Company events, including our Christmas party and other celebrations
• Identifying and resolving the small operational issues that can otherwise become distractions for the team

Benefits & Regional Coordination

You’ll also be responsible for:

• Corporate medical insurance and employee benefits administration
• Annual insurance review and renewal
• Helping employees understand coverage and navigate claims
• Coordinating employee information with Finance for payroll
• Supporting basic People Operations requirements for our small Perth team
• Coordinating with existing local HR support in Vietnam where required

What We’re Looking For

• Solid People Operations / HR experience in Singapore
• Strong practical knowledge of Singapore employment administration and MOM requirements
• Experience with employment contracts, work passes, onboarding, offboarding and employee records
• Genuine hands‑on recruitment experience, including candidate sourcing and screening
• Excellent organisation and attention to detail
• Strong written and verbal communication
• Good judgment and discretion with confidential or sensitive matters
• Comfortable working independently and taking ownership
• Approachable and able to build trust while maintaining professional boundaries
• Comfortable challenging others — and being challenged — professionally and constructively
• A practical mindset: when something needs doing, you find a way to get it done

Nice to Have

• Experience in a startup, scale‑up, technology or gaming company
• Experience supporting teams across multiple countries
• Experience managing employee benefits, HR systems or office operations

What Success Looks Like

You’ll be successful in this role if you:

• Keep our People Operations organised, accurate and ahead of deadlines
• Build a recruitment process that finds good candidates and moves quickly