We are looking for an HR Business Partner & Operations Specialist to support our people agenda and manage day-to-day HR operations in Singapore. This role will partner closely with the headquarters HRBP and Talent Acquisition teams to implement people initiatives, while serving as the key local contact for employees, managers, vendors, and government-related HR matters.The ideal candidate combines hands-on Singapore HR operations experience with a practical business-partnering mindset and is comfortable taking ownership in a fast-paced internet company.
Responsibilities
- Manage the end-to-end employee lifecycle in Singapore, including onboarding, probation, employment changes, transfers, contract administration, employee records, leave administration, and offboarding.
- Coordinate monthly payroll activities with external vendors, prepare and validate payroll inputs, review payroll results, and follow up on discrepancies to ensure accurate and timely delivery.
- Manage local employment administration and compliance matters, including CPF, IR8A/AIS, employee insurance, statutory requirements, and relevant submissions or documentation.
- Handle Employment Pass, S Pass, and other applicable work pass applications, renewals, changes, and cancellations, while maintaining accurate records and compliance with MOM requirements.
- Serve as the first point of contact for local employees and managers on HR policies, benefits, employee relations, performance processes, and general people matters; elevate complex cases to the headquarters HRBP when appropriate.
- Partner with the headquarters HRBP to implement performance management, talent review, employee engagement, culture, policy, and other people-related projects in Singapore, translating group-level requirements into practical and locally compliant actions.
- Support the headquarters Talent Acquisition team on selected recruitment activities, including local market coordination, interview scheduling, candidate communication, offer and pre-onboarding processes, without acting as the sole owner of the full recruitment function.
Qualifications
- Approximately 5 years of relevant experience in HR Operations, HR Generalist, or HR Business Partner roles, with hands-on experience managing HR matters in Singapore.
- Practical knowledge of Singapore employment regulations and HR administration, including the Employment Act, MOM requirements, CPF, payroll coordination, work passes, statutory reporting, and employee lifecycle processes.
- Proven ability to independently coordinate payroll vendors, manage EP and S Pass processes, maintain accurate employee records, and resolve day-to-day operational issues with strong attention to detail and confidentiality.
- Strong ownership and stakeholder-management skills, with the ability to support employees and managers, collaborate with headquarters teams, and drive tasks to completion in an evolving environment.
- Professional proficiency in both Mandarin Chinese and English. Mandarin Chinese will be used extensively for day-to-day collaboration with the headquarters HRBP, Talent Acquisition, and business teams; English is required for communication with local employees, vendors, government platforms, and the handling of local employment documents.
- Experience working in an internet, technology, digital product, or other fast-paced and rapidly evolving organisation.
- Experience building, standardising, or improving local HR policies, workflows, templates, HR systems, or operating procedures.
- Exposure to performance management, talent reviews, employee engagement, organisational culture, or other HRBP projects.
- Experience using HRIS, people data, automation, or AI tools to improve the efficiency and quality of HR operations.