People & Operations Manager (HR Generalist)

The Summer Acai; Singapore; On-site; SGD 56,000 - 61,000; Full time

Job summary

The Summer Acai in Singapore is hiring a People & Operations Manager to strengthen our HR function, develop our people and build scalable systems for a growing team. You will own end-to-end recruitment, plan manpower, manage employee relations, and drive performance management while overseeing HR operations and policy compliance.

We value proactive problem-solvers who balance empathy with accountability and thrive in a fast-paced environment.

Qualifications

• Diploma or Degree in Human Resources, Business Administration or a related discipline.
• At least 3–5 years of relevant HR generalist experience, preferably in F&B, retail, hospitality or manpower-intensive industries.
• Strong working knowledge of Singapore employment legislation and HR best practices.
• Proven experience in recruitment, employee relations, performance management and HR operations.
• Comfortable managing both strategic HR initiatives and hands-on operational responsibilities.
• Strong problem-solving, communication and stakeholder management skills.
• Highly organised, independent and capable of managing competing priorities.
• Confident in making decisions, addressing difficult conversations and driving initiatives through to completion.

Responsibilities

• Talent Acquisition & Workforce Planning: Own end-to-end recruitment across outlet operations; build pipelines and onboarding; forecast manpower needs.
• Employee Relations & Retention: Manage grievances, turnover, attendance; advise outlet managers on policies.
• Performance Management & Employee Development: Administer probation reviews, appraisals and training; define standards.
• HR Operations, Policies & Compliance: Oversee records, payroll coordination, leave, contracts and regulatory compliance.
• HR Strategy, Systems & Process Improvement: Develop workflows; implement HR systems; monitor key metrics.

Skills

HR Generalist

Recruitment

Employee Relations

Performance Management

HR Operations

Policy Compliance

Stakeholder Management

Problem Solving

Organization

Decision Making

Education

Diploma or Degree in HR/Business Administration

Job description

If you're passionate about people, operational excellence and building meaningful workplace cultures, we'd love to have you in our team! We are hiring:

• People & Operations Manager — The Summer Acai (Singapore)
• SGD 5k – 5.5k

At The Summer Açaí, we're more than just a growing F&B brand. We're always building a people-driven organisation that combines operational excellence, vibrant brand experiences and a strong positive workplace culture for people to excel in.

As we continue to expand across Singapore and internationally, we're looking for a proactive, resourceful and people-oriented People & Operations Manager to strengthen our HR function, develop our people and build scalable systems that support our growing team.

Think you are someone who thrives in a fast-paced environment, takes ownership of challenges and believes that great people management goes beyond administrative HR? This is your chance to excel in a hands-on role with these key responsibilities:

1. Talent Acquisition & Workforce Planning

- Own the end-to-end recruitment process across outlet operations functions, from sourcing and screening to onboarding.

- Develop effective recruitment strategies and talent pipelines to support ongoing manpower requirements.

- Partner with Operations to forecast manpower needs, optimise workforce allocation and minimise staffing disruptions.

- Strengthen employee onboarding, orientation and probation processes to improve retention and job readiness.

2. Employee Relations & Retention

- Manage employee grievances, workplace conflicts, disciplinary matters and employee exits professionally and independently.

- Monitor absenteeism, employee turnover and attendance patterns, identifying root causes and implementing corrective measures.

- Conduct employee engagement initiatives, feedback sessions and exit interviews to improve workplace satisfaction and retention.

- Advise outlet managers on employee-related matters, ensuring fair and consistent application of company policies.

3. Performance Management & Employee Development

- Establish and administer structured probation reviews, performance appraisals and performance improvement plans (PIPs).

- Work with Operations to define measurable performance standards and assessment criteria across different job roles.

- Coordinate employee training, competency assessments and career progression frameworks.

- Ensure underperformance is addressed promptly through documented coaching, follow-ups and appropriate corrective action.

4. HR Operations, Policies & Compliance

- Oversee day-to-day HR operations, including employee records, payroll coordination, leave administration, contracts and statutory requirements.

- Ensure compliance with Singapore employment legislation, MOM regulations and applicable employment policies.

- Develop, review and streamline HR policies, SOPs and internal workflows.

- Ensure accurate and timely execution of HR administrative processes.

5. HR Strategy, Systems & Process Improvement

- Develop and improve HR workflows, including recruitment tracking, onboarding, employee documentation and HR reporting.

- Implement HR systems and automation to reduce manual administrative work and improve operational efficiency.

- Maintain and analyse key HR metrics, including recruitment lead time, employee turnover, absenteeism and manpower costs.

- Identify gaps in existing HR processes and independently drive improvement projects from planning through implementation.

Requirements:

• Diploma or Degree in Human Resources, Business Administration or a related discipline.
• At least 3–5 years of relevant HR generalist experience, preferably in F&B, retail, hospitality or other manpower-intensive industries.
• Strong working knowledge of Singapore employment legislation and HR best practices.
• Proven experience in recruitment, employee relations, performance management and HR operations.
• Comfortable managing both strategic HR initiatives and hands-on operational responsibilities.
• Strong problem-solving, communication and stakeholder management skills.
• Highly organised, independent and capable of managing competing priorities.
• Confident in making decisions, addressing difficult conversations and driving initiatives through to completion.

If you think you are a proactive problem-solver who takes ownership, balances empathy with accountability and delivers practical solutions, thrive in a fast-paced environment and are driven to build and strengthen the people function of a growing organisation - then you are definitely a fit for this role.