Patient Support Specialist - Multichannel Care

Tan Tock Seng Hospital; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Tan Tock Seng Hospital is seeking a dedicated Contact Centre Associate to handle general enquiries and appointment requests across calls, emails, SMS, and live chat. You will understand caller needs and provide complete, accurate information, aiming for first-time resolution with courteous service.

In this role you will work in rotating shifts, contribute to meeting service levels, maintain records, and escalate complex cases.

Qualifications

• Professional certificate or diploma is required.
• Preferably with 3 years experience in contact centre or customer service.
• Good customer service, communication and interpersonal skills.

Responsibilities

• Handle general enquiries and appointment-related requests across calls, emails, chats, and faxes.
• Understand caller requirements and provide complete, accurate information.
• Deliver high-quality customer service and timely follow-up.
• Meet KPIs and SLA targets; support contact centre operations.
• Liaise with internal departments to resolve patients' queries.
• Support during emergencies and follow policies and procedures.

Skills

Excellent communication and Interp.

Bilingual: English and local languages

Team player in fast-paced environment

Education

Professional Certificate/NITEC/Higher NITEC or Diploma

Tools

Microsoft Office

Job description

Tan Tock Seng Hospital is seeking a dedicated Contact Centre Associate to handle general enquiries and appointment requests across calls, emails, SMS, and live chat. You will understand caller needs and provide complete, accurate information, aiming for first-time resolution with courteous service.

In this role you will work in rotating shifts, contribute to meeting service levels, maintain records, and escalate complex cases.