Patient Services & Scheduling Specialist

Aptus Surgery Centre (East) Pte Ltd; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Aptus Surgery Centre (East) Pte Ltd in Singapore is seeking a Business Office Associate to provide essential administrative support, ensuring a seamless patient experience through scheduling, coordination, and clear communication with clinics.

You will handle patient inquiries, book appointments, liaise with clinic staff to streamline services, manage registrations and invoicing, and perform clerical tasks to keep the department running smoothly.

Qualifications

• Minimum qualification of an 'O' Level Certificate or Diploma in any field.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong communication and customer-service oriented mindset.

Responsibilities

• Respond to incoming calls and emails, addressing inquiries and providing assistance as needed.
• Confirm patient appointments with clinics, ensuring scheduling accuracy and coordination.
• Liaise with clinic staff to enhance the patient experience and streamline services.
• Manage appointment bookings and assist with patient registration processes.
• Issue tax invoices for patients and clinics as required.
• Organize and file documents, as well as handle faxing to support departmental activities.
• Perform additional administrative tasks as assigned.

Skills

Communication

Service mindset

Attention to detail

Team player

Adaptability

Education

O-Level Certificate or Diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Aptus Surgery Centre (East) Pte Ltd in Singapore is seeking a Business Office Associate to provide essential administrative support, ensuring a seamless patient experience through scheduling, coordination, and clear communication with clinics.

You will handle patient inquiries, book appointments, liaise with clinic staff to streamline services, manage registrations and invoicing, and perform clerical tasks to keep the department running smoothly.