Patient Service Associate

CRAWFURD MEDICAL CENTRE PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

CRAWFURD MEDICAL CENTRE PTE. LTD. in Singapore is seeking a receptionist to manage front desk operations, register and triage patients, and support clinicians during consultations.

You will handle patient data entry, billing, appointments, and insurance/corporate claims submissions while maintaining a clean, organized clinic environment. Mandarin proficiency is required; more experience may lead to a senior position.

Qualifications

• Must be able to work 5.5 days per week (Mon–Fri full days and Sat half day).
• Mandarin language ability to communicate with Mandarin-speaking patients.
• Able to work in a fast-paced environment.
• Team player with good communication skills.
• Experience with insurance or corporate claims preferred.
• Additional skills such as ECG and phlebotomy are advantageous.
• More experienced candidates may be considered for a senior position.

Responsibilities

• Perform receptionist duties at front counter and register/triage patients.
• Assist doctors during consultations including serving as chaperone.
• Perform basic patient assessments (e.g., blood pressure, visual acuity).
• Assist with minor procedures (nebulisers, swab tests) and lab specimens.
• Prepare and dispense medications; handle payments and documentation.
• Ensure accuracy of clinical data entry and submission for claims.
• Manage stock of medications and consumables; arrange appointments.
• Daily e-submission of claims for various insurance schemes.
• Maintain clinic facilities and filing system; coordinate appointments.
• Other duties as assigned by supervisor/management.

Skills

Mandarin language skills

Team player

Good communication skills

Fast-paced environment experience

Insurance / corporate claims

ECG & phlebotomy knowledge

Senior position readiness

Job description

Job Responsibilities :-

• Perform receptionist duties at front counter
• Register and triage patients on arrival to clinic
• Assist doctors during consultation including serving as chaperone
• Perform basic assessment for patient (e.g. blood pressure, visual acuity)
• Assist with minor procedures (e.g. nebulisers, swab tests)
• Assist in managing laboratory specimens
• Prepare and dispense medications
• Handle all transactions including payments and ensure proper documentation
• Ensure accuracy of clinical data entry into computer system
• Prepare submission for corporate and insurance / TPA claims
• Assist in management of medication and consumables supplies including stock-taking
• Arrange/book appointments for patients for follow-up treatment and vaccination
• Daily e-submission claims for different insurance schemes
• Maintenance of the physical facility of the clinic
• Perform data entry and closure of daily settlement
• Maintain filing system, coordinate appointments and other administrative duties
• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience:-

• Must be able to work 5.5 days work week, which includes Mondays to Fridays (full days) and Saturdays morning (half day)
• Ability to speak and read Mandarin to effectively communicate with and attend to Mandarin-speaking patients.
• Able to work in fast paced environment
• Team Player and Good communication skills
• Candidates with experience with insurance / corporate claims preferred
• Additional skills such as ECG and phlebotomy will be an advantage
• Those with more experience may be considered for Senior Position

We regret that only shortlisted applicants will be notified.