Patient Service & Call Center Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a frontline Call Centre Officer to support the Department of Emergency Medicine with patient and public inquiries, ensuring prompt, courteous service.

You will handle calls, faxes, and emails, assist with patient registration, manage appointments, and assist with emergency activations under hospital policies. Training provided; shift work may be required.

Qualifications

• Must have Higher Nitec/ Diploma in any discipline.
• No experience required; comprehensive training provided.
• Excellent interpersonal and communication skills.
• Able to work shifts is an advantage.

Responsibilities

• Answering incoming and outgoing calls in a timely manner.
• Directing calls to internal and external stakeholders.
• Updating contact details in the Call Centre Enquiry System.
• Handling and resolving complaints.
• Performing emergency activations (e.g., Code Blue, Trauma, Acute stroke).
• Reporting faults on telecommunication equipment.

Skills

Interpersonal skills

Communication skills

Education

Higher Nitec/ Diploma in any disciplines

Job description

RECRUIT EXPRESS PTE LTD in Singapore is seeking a frontline Call Centre Officer to support the Department of Emergency Medicine with patient and public inquiries, ensuring prompt, courteous service.

You will handle calls, faxes, and emails, assist with patient registration, manage appointments, and assist with emergency activations under hospital policies. Training provided; shift work may be required.