Patient Service Associate - Operations (Frontline)

Singapore National Eye Centre; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

National Dental Centre of Singapore Pte. Ltd. invites applications for the role of Patient Service Associate - Operations (Frontline).

You will support front desk operations, assist patients with registration, explain the care journey, and help maintain a smooth patient experience. The role requires strong communication, the ability to multi-task in a fast-paced environment, and proficiency in Microsoft Office.

Qualifications

• Diploma or equivalent qualifications in service skills or related area.
• Ability to multi-task in a fast-paced environment.
• Good interpersonal communication and teamwork.
• Meticulous and adaptable to changing circumstances.
• Proficiency in Microsoft applications (e.g., Word, Excel, PowerPoint).
• Preferably 2 years of frontline customer service experience; entry-level candidates welcome.

Responsibilities

• Deliver an excellent patient experience.
• Assist patients with registration and explain what to expect during the care journey.
• Schedule appointments for patients.
• Collect payments and provide financial counselling as needed.

Skills

Interpersonal communication

Multi-tasking

Education

Diploma / A-Level / O-Level / Higher NITEC in Service Skills

Tools

Microsoft Office

Job description

National Dental Centre of Singapore Pte. Ltd.

Patient Service Associate - Operations (Frontline)

Job Category: Ancillary

Posting Date: 17 Aug 2026

As a Patient Service Associate at the SOC, you will be delivering administrative support and contributing towards a seamless care delivery journey for patients at NDCS.

You are responsible for providing administrative services to our patients including, but not limited to:

Delivering an excellent patient experience

Assisting patients with registration and providing comprehensive explanations on what to expect during their care journey at NDCS

Scheduling of appointments

Collection of payments

Conducting financial counselling

Requirements

Diploma in any discipline/ GCE ‘A’ Level/ ‘O’ Level / Higher NITEC in Service Skills

Able to multi-task and work in a fast-paced and dynamic environment

A team player with good interpersonal communication skills

Meticulous and adaptable

Proficiency in Microsoft application

Preferably 2 years’ experience in frontline customer service; entry-level candidates are welcome to apply