Senior /Patient Service Associate- Operations (Clinical Resource Management)

National Dental Centre Singapore; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading dental center in Singapore is seeking a Senior/Patient Service Associate to provide essential administrative support to the Operations team. Responsibilities include managing appointment calendars, supporting pre-surgery operations, coordinating with various clinics, and ensuring professional handling of patient inquiries. Applicants should possess a diploma or GCE qualifications and demonstrate effective communication and administrative abilities. Entry-level candidates are encouraged to apply.

Qualifications

• Diploma in any discipline or GCE ‘A’ Level/‘O’ Level/Higher NITEC in Service Skills.
• Able to thrive in a fast-paced and dynamic environment.
• Strong communication and administrative skills.

Responsibilities

• Manage dentists’ appointment calendars and reschedule requests promptly.
• Support day-to-day operations of pre-surgery including financial counselling and appointment scheduling.
• Coordinate with clinics regarding surgical operation lists and pre-admission testing.
• Handle patients’ enquiries professionally.

Skills

Strong communication skills

Administrative skills

Team player

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft PowerPoint

Education

Diploma or GCE ‘A’ Level/‘O’ Level/Higher NITEC

Job description

We are seeking a Senior/ Patient Service Associate to support critical operational development functions. The successful candidate will provide the Operations team with administrative support and contributing towards a seamless care delivery for patients at NDCS.

The successful candidate will be responsible for providing administrative support to our patients, including but not limited to:

• Managing dentists’ appointment calendars and rescheduling requests in ensuring calendars are created, blocked and rescheduled promptly
• Supporting day-to-day operations of pre-surgery and listing which includes financial counselling, fasting instructions, appointment scheduling and rescheduling
• Coordinating and liaising with clinics across various hospitals on the surgical operation list, including pre-operation evaluations, pre-admission testing and data collection
• Ensuring patients’ enquiries are handled tactfully and professionally

Requirements

• Diploma in any discipline/ GCE ‘A’ Level/ ‘O’ Level / Higher NITEC in Service Skills.
• Able to work in a fast-paced and dynamic environment.
• A team player with strong communication and administrative skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Preferably 2 years’ relevant experience; entry-level candidates are welcome to apply