Patient Service & Care Operations Associate

Singapore National Eye Centre; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

National Dental Centre of Singapore Pte. Ltd. invites applications for the role of Patient Service Associate - Operations (Frontline).

You will support front desk operations, assist patients with registration, explain the care journey, and help maintain a smooth patient experience. The role requires strong communication, the ability to multi-task in a fast-paced environment, and proficiency in Microsoft Office.

Qualifications

• Diploma or equivalent qualifications in service skills or related area.
• Ability to multi-task in a fast-paced environment.
• Good interpersonal communication and teamwork.
• Meticulous and adaptable to changing circumstances.
• Proficiency in Microsoft applications (e.g., Word, Excel, PowerPoint).
• Preferably 2 years of frontline customer service experience; entry-level candidates welcome.

Responsibilities

• Deliver an excellent patient experience.
• Assist patients with registration and explain what to expect during the care journey.
• Schedule appointments for patients.
• Collect payments and provide financial counselling as needed.

Skills

Interpersonal communication

Multi-tasking

Education

Diploma / A-Level / O-Level / Higher NITEC in Service Skills

Tools

Microsoft Office

Job description

National Dental Centre of Singapore Pte. Ltd. invites applications for the role of Patient Service Associate - Operations (Frontline).

You will support front desk operations, assist patients with registration, explain the care journey, and help maintain a smooth patient experience. The role requires strong communication, the ability to multi-task in a fast-paced environment, and proficiency in Microsoft Office.