Senior /Patient Service Associate - Operations (Clinical Resource Management)

National Dental Centre Singapore; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

National Dental Centre Singapore is seeking a Senior/ Patient Service Associate to support critical operational development functions and provide administrative support to the Operations team, ensuring seamless care delivery for patients.

You will manage dentists' appointment calendars, assist with pre-surgery tasks, coordinate with clinics across hospitals for surgical lists and pre-admission processes, and handle patient enquiries with tact and professionalism.

Qualifications

• Diploma in any discipline / GCE A/ O/ Higher NITEC in Service Skills.
• Able to work in a fast-paced and dynamic environment.
• Proficient in Microsoft Word, Excel, and PowerPoint; strong communication skills.
• Preferably 2 years' relevant experience; entry-level candidates are welcome to apply.

Responsibilities

• Manage dentists' appointment calendars and rescheduling requests, ensuring calendars are created, blocked and rescheduled promptly.
• Support day-to-day pre-surgery operations, including financial counselling, fasting instructions, appointment scheduling and rescheduling.
• Coordinate with clinics across hospitals on the surgical operation list, including pre-operation evaluations and pre-admission testing.
• Handle patients' enquiries tactfully and professionally.

Education

Diploma / GCE A/ O/ Higher NITEC in Service Skills

Job description

Job Description

We are seeking a Senior/ Patient Service Associate to support critical operational development functions. The successful candidate will provide the Operations team with administrative support and contributing towards a seamless care delivery for patients at NDCS.

The successful candidate will be responsible for providing administrative support to our patients, including but not limited to:

• Managing dentists' appointment calendars and rescheduling requests in ensuring calendars are created, blocked and rescheduled promptly
• Supporting day-to-day operations of pre-surgery and listing which includes financial counselling, fasting instructions, appointment scheduling and rescheduling
• Coordinating and liaising with clinics across various hospitals on the surgical operation list, including pre-operation evaluations, pre-admission testing and data collection
• Ensuring patients' enquiries are handled tactfully and professionally

Requirements

• Diploma in any discipline/ GCE ‘A' Level/ ‘O' Level / Higher NITEC in Service Skills.
• Able to work in a fast-paced and dynamic environment.
• A team player with strong communication and administrative skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Preferably 2 years' relevant experience; entry-level candidates are welcome to apply