Patient Service Associate Executive

Khoo Teck Puat Hospital; Singapore; On-site; SGD 40,000 - 71,000; Full time

Job summary

Khoo Teck Puat Hospital is seeking a Patient Service Associate (Financial Counsellor) to guide patients through medical cost estimates, billing procedures, and hospital financial policies. You will help with financial assistance, collect deposits, and maintain accurate records while ensuring compliance with MOH and PDPA requirements.

You will liaise with patients and third-party payers, support documentation processing, and handle telephone inquiries, aiming to deliver timely, compassionate

Qualifications

• Strong communication and interpersonal skills.
• Positive, professional, customer-service oriented attitude.
• Competent computer skills.
• Willingness to learn and take initiative.
• Mandarin proficiency is advantageous for Mandarin-speaking patients.

Responsibilities

• Explain estimated medical costs, billing procedures, and financial policies to patients and their families before planned surgeries or other procedures.
• Assist patients with proactive financial assistance.
• Collect payments and deposits where required.
• Maintain accurate financial records and ensure adherence to hospital policies, MOH regulations, and data protection guidelines.
• Monitor and follow up with patients, next of kin, or employers regarding ID documents, MT Consent Forms, Letters of Guarantee, Medisave Authorisation Forms, and deposits when necessary.
• Ensure that patients' information is kept up to date and handled in compliance with the Personal Data Protection Act (PDPA).
• Conduct On-the-Job Training (OJT) for new staff in the clinic.
• Correspond and liaise with patients, third-party payers, and external organisations where applicable.
• Undertake other ad hoc projects and duties as assigned by the Supervisor or Executive from time to time.
• Manage telephone enquiries.

Skills

Communication

Interpersonal skills

Customer service

Computer skills

Willingness to learn

Mandarin proficiency

Education

N-Level qualification or higher

Job description

The Patient Service Associate (Financial Counsellor) is responsible for ensuring that patients receive appropriate and timely financial counselling for any required surgeries, procedures, or services.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Explain estimated medical costs, billing procedures, and financial policies to patients and their families before planned surgeries or other procedures. This supports patients in making informed decisions about their healthcare expenses.

2. Assist patients with proactive financial assistance where necessary.

3. Collect payments and deposits where required.

4. Maintain accurate financial records and ensure adherence to hospital policies, MOH regulations, and data protection guidelines.

5. Monitor and follow up with patients, next of kin, or employers regarding ID documents, MT Consent Forms, Letters of Guarantee, Medisave Authorisation Forms, and deposits when necessary.

6. Ensure that patients' information is kept up to date and handled in compliance with the Personal Data Protection Act (PDPA).
7. Conduct On-the-Job Training (OJT) for new staff in the clinic.

(B) GENERAL

1. Correspond and liaise with patients, third-party payers, and external organisations where applicable.

2. Undertake other ad hoc projects and duties as assigned by the Supervisor or Executive from time to time.

3. Manage telephone enquiries.

REQUIREMENTS

• Minimum N-Level qualification or higher is preferred.
• Good communication and interpersonal skills.
• Minimum one to two years of working experience will be advantageous.
• Positive, professional, and customer service-oriented attitude.
• Competent computer skills.
• Demonstrates a positive attitude, initiative, and willingness to learn.
• Possesses good interpersonal and communication skills.
• Proficiency in Mandarin is advantageous as the role involves communicating with Mandarin-speaking patients and caregivers.