Patient Service Associate (Neuroscience Clinics)

National Neuroscience Institute; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

NNI Singapore is seeking a friendly and capable Patient Services Coordinator to join our front-line team. You will support patients, caregivers and colleagues, prepare the clinic for daily operations and assist clinicians during consultations.

This role requires 1-2 years of customer service, strong interpersonal skills, and the ability to multitask in a fast-paced environment. A 5-day work week with staggered hours is provided.

Qualifications

• Minimum GCE 'N' level with at least 1 - 2 years of customer service experiences.
• Service-oriented with a pleasant disposition.
• Demonstrate strong interpersonal skills and effective teamwork.
• PC / computer literacy and able to multi-task in a fast-paced environment.
• 5-day work week (Monday to Friday) and staggered working hours (from 8am to 5.30pm; 8.30am to 6pm and 9am to 6.30pm).

Responsibilities

• Provide and maintain high standard of service excellence to patients, caregivers, and colleagues.
• Preparation of clinic for daily operations prior to opening and facilitate proper handover at the end of each clinic session and at end closing time.
• Assist doctors and act as chaperones during in-clinic consultations and teleconsultations, providing translation support when necessary.
• Timely follow-up of administrative tasks after clinic sessions, including handling inquiries, educating patients on managing appointments and making payments online e.g., using HealthHub, and scheduling appointments promptly.
• Handle counter duties with precision for accurate registration and billing.
• Attend to patient enquiries through various platforms, e.g., face-to-face, phone, and emails.
• Provide financial counseling with knowledge of financial schemes available to patients.
• Ad-hoc duties as assigned.

Skills

Customer service

Interpersonal skills

Teamwork

Multi-tasking

Computer literacy

Education

GCE 'N' level

Job description

Company description:

The National Neuroscience Institute (NNI), Singapore is the national specialist centre and regional centre for clinical referrals for the management and treatment of the neurosciences, as well as for education and research conducted in the field. NNI offers over 20 subspecialties in neuroscience care and treats a broad range of illness affecting the brain, spine, nerves and muscles. Offering a comprehensive range of Neurology, Neurosurgery and Neuroradiology services using the latest technology and experience of our healthcare professionals, NNI is at the forefront of neuroscience care in Singapore and across the region.

Job description:

Job Responsibilities:

• Provide and maintain high standard of service excellence to patients, caregivers, and colleagues.
• Preparation of clinic for daily operations prior to opening and facilitate proper handover at the end of each clinic session and at end closing time.
• Assist doctors and act as chaperones during in-clinic consultations and teleconsultations, providing translation support when necessary.
• Timely follow-up of administrative tasks after clinic sessions, including handling inquiries, educating patients on managing appointments and making payments online e.g., using HealthHub, and scheduling appointments promptly.
• Handle counter duties with precision for accurate registration and billing.
• Attend to patient enquiries through various platforms, e.g., face-to-face, phone, and emails.
• Provide financial counseling with knowledge of financial schemes available to patients.
• Ad-hoc duties as assigned.

Requirements:

• Minimum GCE 'N' level with at least 1 - 2 years of customer service experiences.
• Service-oriented with a pleasant disposition.
• Demonstrate strong interpersonal skills and effective teamwork.
• PC / computer literacy and able to multi-task in a fast-paced environment.
• 5-day work week (Monday to Friday) and staggered working hours (from 8am to 5.30pm; 8.30am to 6pm and 9am to 6.30pm).