Neuroscience Clinic Patient Services Specialist

National Neuroscience Institute; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

NNI Singapore is seeking a friendly and capable Patient Services Coordinator to join our front-line team. You will support patients, caregivers and colleagues, prepare the clinic for daily operations and assist clinicians during consultations.

This role requires 1-2 years of customer service, strong interpersonal skills, and the ability to multitask in a fast-paced environment. A 5-day work week with staggered hours is provided.

Qualifications

• Minimum GCE 'N' level with at least 1 - 2 years of customer service experiences.
• Service-oriented with a pleasant disposition.
• Demonstrate strong interpersonal skills and effective teamwork.
• PC / computer literacy and able to multi-task in a fast-paced environment.
• 5-day work week (Monday to Friday) and staggered working hours (from 8am to 5.30pm; 8.30am to 6pm and 9am to 6.30pm).

Responsibilities

• Provide and maintain high standard of service excellence to patients, caregivers, and colleagues.
• Preparation of clinic for daily operations prior to opening and facilitate proper handover at the end of each clinic session and at end closing time.
• Assist doctors and act as chaperones during in-clinic consultations and teleconsultations, providing translation support when necessary.
• Timely follow-up of administrative tasks after clinic sessions, including handling inquiries, educating patients on managing appointments and making payments online e.g., using HealthHub, and scheduling appointments promptly.
• Handle counter duties with precision for accurate registration and billing.
• Attend to patient enquiries through various platforms, e.g., face-to-face, phone, and emails.
• Provide financial counseling with knowledge of financial schemes available to patients.
• Ad-hoc duties as assigned.

Skills

Customer service

Interpersonal skills

Teamwork

Multi-tasking

Computer literacy

Education

GCE 'N' level

Job description

NNI Singapore is seeking a friendly and capable Patient Services Coordinator to join our front-line team. You will support patients, caregivers and colleagues, prepare the clinic for daily operations and assist clinicians during consultations.

This role requires 1-2 years of customer service, strong interpersonal skills, and the ability to multitask in a fast-paced environment. A 5-day work week with staggered hours is provided.