Patient Service Associate

TALENTS@WORK PTE. LTD.; Singapore; On-site; SGD 26,000 - 32,000; Full time

Job summary

TALENTS@WORK PTE. LTD. is seeking a diligent Patient Service Associate to support a dialysis clinic’s daily operations. You will be the first point of contact for patients, handling registration, enquiries, and payments while assisting with administrative tasks in a healthcare setting.

The role requires organized, service-oriented individuals capable of managing multiple tasks, including payments, records updates, and coordination with clinical staff. East area clinic, Mon–Sat schedule.

Qualifications

• Prior experience as a Patient Service Associate or in healthcare administration.
• Experience in hospitals or polyclinics preferred.
• Comfortable handling payment collection and bank reconciliation.
• Familiar with clinic software such as SAP, Clinic Assist or Medinex.

Responsibilities

• Attend to patient registration, appointment scheduling and general enquiries.
• Oversee front-desk and clinic administrative operations.
• Handle payment collection and follow up on outstanding payments.
• Maintain patient records and clinic management system updates.
• Assist with stock ordering and inventory monitoring.
• Coordinate with nurses and staff for daily activities.
• Perform other admin tasks as assigned.

Skills

Customer service

Communication skills

Healthcare administration

Payment processing

Independent worker

Interpersonal skills

Tools

SAP

Clinic Assist

Medinex

Job description

About the Role

We are seeking a dedicated Patient Service Associate to support the daily operations of a dialysis clinic under an established multinational healthcare group. As one of the first points of contact for patients, you will play an important role in creating a welcoming and positive experience by assisting with patient enquiries, registration, appointment arrangements, payment processing and general administrative matters. This role is suited to an organised and service-oriented individual who is comfortable interacting with people and handling administrative duties, patient enquiries and payment transactions in a healthcare environment.

Summary

• Salary: Up to $2,600
• Working Days: Monday to Saturday, with 2 Saturdays off per month (alternate Saturdays off)
• Working Time: Monday to Friday 8:30am to 5:30pm and Saturday 8:30am to 12:30pm
• Location: East area
• Industry: Healthcare / Renal Dialysis

Job Responsibilities

• Attend to patient registration, appointment scheduling and general enquiries.
• Oversee daily front-desk and clinic administrative operations to ensure smooth workflow.
• Handle payment collection, follow up on outstanding payments and perform bank reconciliation.
• Maintain accurate patient records and ensure timely updates to the clinic management system.
• Assist with stock ordering, inventory monitoring and maintaining adequate clinic supplies.
• Liaise with nurses and other clinic staff to coordinate daily activities and support efficient clinic operations.
• Perform other administrative and ad-hoc duties as assigned.

Requirements

• Prior experience as a Patient Service Associate or in a healthcare administrative role.
• Candidates with experience in hospitals, polyclinics or other healthcare settings will be preferred.
• Comfortable handling payment collection, outstanding payments and bank reconciliation.
• Proficient in computer systems, with knowledge of SAP, Clinic Assist or Medinex being an advantage.
• Able to work independently with minimal supervision and manage daily tasks efficiently.
• Good communication, interpersonal and customer service skills.

Talents@Work Pte Ltd (21C0501) Neo Hui Ning (R24126337)