Patient Financial Counselor - Guide Costs & Planning

NHG; Singapore; Presencial; SGD 36.000 - 60.000; Jornada completa

Descripción de la vacante

NHG Health Group is hiring a Patient Service Associate (Financial Counsellor) to assist patients with understanding costs, payments and financial policies before planned surgeries or services. The role supports patients in making informed decisions about healthcare expenses and liaises with payers and external organisations as needed.

Experience in customer service and strong communication skills are essential, with Mandarin proficiency considered advantageous.

Formación

• Explain estimated medical costs, billing procedures and financial policies to patients and families.
• Provide proactive financial assistance and guidance.
• Collect payments and deposits and maintain accurate records.
• Adhere to MOH regulations, PDPA and hospital policies.
• Liaise with patients, payers and external organisations where applicable.
• Conduct OJT training for new staff when required.

Responsabilidades

• Explain costs, procedures and policies before planned surgeries or procedures.
• Assist patients with financial assistance where needed.
• Collect payments and deposits as required.
• Maintain accurate financial records and comply with PDPA.
• Monitor and follow up on required documents and forms.
• Correspond and liaise with third-party payers and external organisations.

Conocimientos

Communication

Interpersonal skills

Customer service

Mandarin

Educación

N-Level or higher

Descripción del empleo

NHG Health Group is hiring a Patient Service Associate (Financial Counsellor) to assist patients with understanding costs, payments and financial policies before planned surgeries or services. The role supports patients in making informed decisions about healthcare expenses and liaises with payers and external organisations as needed.

Experience in customer service and strong communication skills are essential, with Mandarin proficiency considered advantageous.