Inpatient Financial Counseling & Billing Specialist

NHG Health; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

Tan Tock Seng Hospital is seeking a Patient Service Associate in the Financial Counselling unit to support inpatient wards with cost information and financial guidance.

You will assist patients and next-of-kin by explaining ward charges, bill estimates, and available payment methods in line with PHMC regulations. The role also involves clarifying upgrade/downgrade options to maximise government subsidies.

Responsibilities

• Stay updated with changes to healthcare financing initiatives to answer patient queries.
• Provide financial counselling for patients and next-of-kin at inpatient ward in PHMC compliance.
• Inform patients about ward class charges, bill estimates, and payment methods.
• Explain upgrade/downgrade options between private and subsidised wards to maximise government subsidies.

Job description

Tan Tock Seng Hospital is seeking a Patient Service Associate in the Financial Counselling unit to support inpatient wards with cost information and financial guidance.

You will assist patients and next-of-kin by explaining ward charges, bill estimates, and available payment methods in line with PHMC regulations. The role also involves clarifying upgrade/downgrade options to maximise government subsidies.