Admissions Patient Financial Counselor

NHG Health; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Tan Tock Seng Hospital is seeking a Patient Service Associate (Financial Counselling) for the Admission Office to ensure a seamless, compassionate patient journey.

You will assist with registration, deposits, and financial counselling, advising on subsidies, ward charges, and payment options.

The role involves coordinating with various units, handling admissions tasks, and upholding care and professionalism for patients and families.

Qualifications

• Diploma or equivalent (NITEC/A-Level) required.
• Experience in frontline operations or customer service is a plus.
• Proficient with Microsoft Office and basic computer applications.

Responsibilities

• Register patients and collect deposits, providing financial counselling to patients and families.
• Inform on ward class charges, subsidies, and payment options.
• Coordinate with Business Office, Wards, and social workers on financing matters.
• Handle admissions administrative tasks and maintain patient experience with empathy.

Job description

Tan Tock Seng Hospital is seeking a Patient Service Associate (Financial Counselling) for the Admission Office to ensure a seamless, compassionate patient journey.

You will assist with registration, deposits, and financial counselling, advising on subsidies, ward charges, and payment options.

The role involves coordinating with various units, handling admissions tasks, and upholding care and professionalism for patients and families.